Program Support Assistant
About The Position
The Program Support Assistant provides administrative, operational, and programmatic support to Healing House, Inc. staff and participants. This role ensures the smooth operation of clinical treatment programs, supports participant engagement, maintains accurate documentation, and assists in the delivery of program services. The Program Support Assistant contributes to a safe, organized, and recovery-focused environment, serving as a resource for staff, participants, and families. This is a part time position. Hours will be: Tuesday 5-7pm Wednesday 5-8pm Thursday 5-8pm
Requirements
- High School Diploma or equivalent required.
- Excellent verbal and written communication skills.
- Strong service orientation and commitment to supporting participants.
- Critical thinking and active listening skills.
- Typing proficiency (minimum 35 WPM).
- Proficiency in G Suite (Docs, Sheets, etc.) and other relevant software applications.
Nice To Haves
- 1–2 years of experience in a front desk, administrative, or similar support role preferred.
Responsibilities
- Greet visitors, collect necessary information, and notify relevant personnel of arrivals.
- Manage incoming calls, take accurate messages, and direct calls appropriately.
- Receive and distribute packages, ensuring timely notification to recipients.
- Perform routine clerical tasks and maintain an organized reception area.
- Retrieve, sort, and distribute incoming mail.
- Ensure compliance with HIPAA regulations when handling participant-related calls or inquiries.
- Navigate and update participant information in the EMR system (InSync).
- Provide administrative support to program staff, including scheduling, data entry, filing, and recordkeeping.
- Assist with participant intake, orientation, and follow-up processes.
- Maintain accurate participant records and documentation in compliance with DMH, CARF, and Healing House standards.
- Support program logistics for workshops, meetings, and group sessions.
- Respond to participant inquiries and assist with basic problem-solving under staff supervision.
- Support crisis management by notifying appropriate staff and assisting with documentation.
- Perform additional office or program duties as assigned by supervision.
- Conduct urine analysis (UA) testing as required by program policy and maintain accurate records.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
