Program Support Specialist 1 - Washington, D.C.

M.C. Dean, Inc•Washington, DC

13d•$65,280 - $81,600

About The Position

The Program Support Specialist provides essential operational and administrative support for project managers, engineers, leadership, and onsite teams within a dynamic government environment. This role is critical to the Helpdesk Call Center, service coordination, documentation management, logistics, onboarding assistance, and day‑to‑day program operations across a multi‑building campus. This position requires flexibility to work at the WH location and JBAB, based on management direction.

Requirements

High School Diploma with 6+ years of experience or
4+ with an associate's degree or
0+ years of experience with a bachelor's degree.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements, including U.S. Citizenship, for access to classified information; Ability to obtain and maintain Top-Secret and HSPD‑12 Clearances
Proficiency with Microsoft Word, PowerPoint, Outlook, and working knowledge of Excel.
Ability to learn and adapt to new software, platforms, and workflow tools.
Comfortable using Microsoft Teams, Google Drive, and multi‑platform digital environments.
Strong written and verbal communication skills.
Ability to multitask, organize priorities, and work independently.
Strong customer‑service orientation with the ability to remain calm under pressure.
Professional, personable, and optimistic attitude
Strong initiative and composure with difficult or high‑pressure situations
Skilled in conflict de‑escalation
Team‑oriented, adaptable, and service‑focused

Nice To Haves

Experience with federal or DoD contracting environments is a plus.

Responsibilities

Serve as a primary member of the onsite Helpdesk Call Center, responding to phone calls, emails, and customer inquiries quickly and professionally.
Create, update, and track work requests in the Computerized Maintenance Management System (CMMS).
Document interactions through trouble tickets, service orders, and operational notes.
Coordinate service delivery by scheduling maintenance activities and dispatching resources.
Provide timely follow‑up with customers regarding status updates and issue resolution.
Provide flexible, short-notice coverage for Helpdesk/Scheduler duties when required.
Support Program Management with meeting notes, report formatting, and document management within GSA’s Google Drive environment.
Maintain the Training Tracker, including employee security credentials, certifications, permits, and travel documentation.
Train new employees on company and site policies, administrative procedures, timekeeping, and system navigation.
Manage office operations, including supply ordering, inventory control, and uniform issuance/stocking.
Assist Procurement and Access teams with receiving materials, updating InfraLink, badge returns, and required forms.
Create and update material lists, prepare shipping documentation, and track materials throughout their lifecycle.
Consolidate purchases, shipments, and deliveries to ensure clear visibility and efficient processing.
Pick up and deliver items within the Washington Metropolitan Area (WMA) region, coordinate with vendors, M.C. Dean HQ staff, and IT support.