Program Training Specialist - LTSS

Telligen•West Des Moines, IA

About The Position

As an Iowa Medicaid LTSS Competency-Based Training Specialist, you will be responsible for providing Competency-Based Training (CBT), technical assistance (TA), and consultation for Iowa Medicaid Long-Term Services and Supports (LTSS) providers and case managers. You will provide CBT with the outcomes of a better understanding of, and compliance with, state and federal regulations concerning service provision, increase provider staff competencies in provision of direct services, and to increase the CBT statewide among LTSS service providers and case managers. You will be responsible for Contract Management duties including accountability for contract metrics, deliverables, or project requirements. What you'll do: Collaborate with client to identify training needs and create or procure training for direct support professionals, and/or case managers. Serve as liaison with internal and external customers to ensure projects, plans, and/or products are completed satisfactorily. Serve as a representative of the Company at external client meetings. Promote company expertise and solutions to prospective clients. Partner with team members and internal/external customers as necessary, to determine and evaluate methods to encourage participation in the quality improvement and/or special project initiatives. Maintain positive relationships with internal and external clients to ensure continued participation. Monitors project expenses to ensure alignment with budget.

Requirements

Four-year degree in a healthcare-related field or equivalent training and/or experience
8 years experience in healthcare with an emphasis on research and project management
Experience with whole person, team-based approach to care
Knowledge of LTSS, and LTSS Waiver Programs
Understanding of what CBT is and how to make training competency-based in a meaningful way
A strong knowledge of federal state and rules and regulations for these programs and Evidenced-Based Practices
Three years of experience in project management or a major supervisory role with experience managing a major component of a healthcare operation or quality in an environment similar in scope to the Iowa Medicaid LTSS Program
Developing, implementing, and leading provider training
Experience working in a LMS (Learning Management System)

Nice To Haves

Relevant master’s degree in Project Management, Learning Management, Staff Development, Education, Mental Health, Social Work, or other relevant fields preferred

Responsibilities

Collaborate with client to identify training needs and create or procure training for direct support professionals, and/or case managers.
Serve as liaison with internal and external customers to ensure projects, plans, and/or products are completed satisfactorily.
Serve as a representative of the Company at external client meetings.
Promote company expertise and solutions to prospective clients.
Partner with team members and internal/external customers as necessary, to determine and evaluate methods to encourage participation in the quality improvement and/or special project initiatives.
Maintain positive relationships with internal and external clients to ensure continued participation.
Monitors project expenses to ensure alignment with budget.