Programmatic Operations Manager

Cadent•New York, NY

1d•$90,000 - $120,000

About The Position

Cadent ignites seamless connections between brands, publishers & consumers. Our predictive AI orchestrates outcomes on any platform customers are on, across any media they consume & at any stage of the journey. To learn more, please visit Cadent.com. We are currently looking for a Programmatic Operations Manager to support programmatic monetization on our SSP and deliver top performance for our advertisers. This role will take part in all aspects of pre and post-sale of programmatic activity. This includes aggregating premium supply and data sets, setting up PMPs/private marketplace deals, optimizing performance, troubleshooting any issues, identifying upsell opportunities and conducting post-campaign performance wrap reports. Responsibilities About You: You are analytical and enjoy problem solving You love working cross functionally to support clients and achieve their objectives Your goal is to grow within a cutting-edge programmatic technology platform You enjoy the AdTech industry and have a comprehensive understanding of the AdTech landscape What you will do: Work across teams to lead onboarding, activation, optimization and support of key clients within the Aperture MX marketplace Provide high level of customer service with effective communication, timely responses to requests, and proactive resolutions to potential issues Monitor day-to-day activity and revenue trends on the exchange on a macro and micro level Ensure maximum revenue potential is being delivered for all key accounts through strategic account planning, optimization, troubleshooting, as well as identifying new upsell opportunities Prepare and present internal and client facing decks, reports and QBRs Maintain an in-depth understanding of our products as well as the greater digital advertising ecosystem

Requirements

2+ years of experience in programmatic client support role
Familiarity with oRTB protocol
Critical thinking and problem-solving skills
Relevant experience in leveraging large data sets to drive informed business decisions.
Excellent verbal and written communication skills, with the ability to communicate the big picture and support with clear & factual data points
Detailed oriented with excellent organizational skills
Ability to manage multiple projects and deadlines based on strategic value
Ability to collaborate within a dynamic and fast-paced team environment
Advanced Microsoft Excel skills (pivot tables, vlookups, conditional logic) as well as Microsoft PowerPoint

Nice To Haves

NetSuite - Internal CRM
MS planner– Project management
JIRA – Process management tool for communication with Product and Tech
Kibana – Search and data visualization platform
Grafana – Data visualization and observability platform

Responsibilities

Work across teams to lead onboarding, activation, optimization and support of key clients within the Aperture MX marketplace
Provide high level of customer service with effective communication, timely responses to requests, and proactive resolutions to potential issues
Monitor day-to-day activity and revenue trends on the exchange on a macro and micro level
Ensure maximum revenue potential is being delivered for all key accounts through strategic account planning, optimization, troubleshooting, as well as identifying new upsell opportunities
Prepare and present internal and client facing decks, reports and QBRs
Maintain an in-depth understanding of our products as well as the greater digital advertising ecosystem

Benefits

Inclusive health, dental, and vision plans built to support diverse lifestyles
Enhanced support for reproductive health, family planning, and new parents
Employer contribution to HSA
Voluntary Benefits: Pet Insurance, LegalEase Legal Assistance, Critical Illness, Hospital Indemnity, and Accident coverages
Generous and inclusive paid parental leave
Mental health support and Employee Assistance Program (EAP)
Free access to the Calm App
Monthly Wellness reimbursement
Special discounts through LifeMart and Plum Benefits
Flexible Time Off (FTO) policy and company breaks
11 observed Federal holidays
Summer Fridays between Memorial Day and Labor Day
Employee Resource Groups that foster connection and community
DEI programming and initiatives
Company-sponsored events to bring employees together
Offices across the U.S., including Manhattan, Philadelphia, and San Jose
401(k) participation with discretionary employer match
Life, Short-term, and Long-term Disability coverage
Cell phone and WiFi stipend
Pre-tax commuter benefits
Access to certified financial coaches and planning tools