Programs and Business Operations Lead

Airbnb

6d•Remote

About The Position

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Our Global Markets Business Operations team is growing. Our goal is to accelerate growth in our 14 managed countries and support the development of local country plans across different functions. We are working closely with marketing, growth marketing, product, comms, supply, policy teams at both central and local level to streamline operations and drive impact for the countries locally. The Difference You Will Make: We are looking at someone that will build and orchestrate our demand levers operations for the global markets teams (14 countries). This is a new central capability we are building and that will work closely with growth marketing, marketing, finance and product. For 2026 we are focusing on building and operating two new programs New local growth levers: partner with growth marketing teams, supply and product to pilot and scale new local demand levers on guest incentives, host funded promotion, merchandising, engagement CRM, and local partnerships. This will require working closely with central and local teams, piloting new creative approaches before building the infrastructure to operate at scale in 14 countries. Local Marketing: partner with central marketing operations and creative teams to support the local implementation, measurement, and scale of the new local marketing approach deployed in 14 countries in 2026. Beyond building these new capabilities, we expect this person to support the development of annual country plans and central Global Markets strategy, including exec presentations. This role requires expertise in operations, marketing channels and implementation, as well as a good understanding of the supply dynamics.

Requirements

12+ years in scaling business through demand, business operations and supply
Ability to prioritize quickly and go deep on execution of new initiatives
Analytics behaviors from running the analysis to proposing path for implementation
Leadership and ability to influence other stakeholders

Responsibilities

Track implementation and impact of current playbook of levers
Identify new opportunities for developing or adapting levers in a country (e.g. Brazil, France), and develop a plan for it
Understand how central growth marketing, marketing, product plans can benefit local countries and what is the path to build levers
Look at business performance by country, and overall tracking of country plans or global markets OKR