Programs & Projects (P&P) Transitions Lead

Cushman & Wakefield

23h • $102,000 - $120,000

About The Position

Reporting to the Global SPO Transitions Lead, this role is responsible for leading the successful delivery of Programs & Projects (P&P) for complex, high-value transition or transformation projects for Cushman & Wakefield (C&W) clients. The Senior Project Manager role requires advanced project management expertise, strong leadership, and the ability to align teams and stakeholders with C&W’s values and Client-centric approach. This role serves as the single point of contact for the P&P Transitions, collaborating with C&W Global Occupier Services (GOS) Transition and Service Line Leads and Client contacts to deliver agreed-upon scopes per the project delivery plan. Our Core Values: C&W employees are expected to exemplify C&W’s DRIVE values in their day-to-day work, decision-making, and client interactions. Driven: We celebrate determination in pursuit of excellence. Resilient: We navigate uncertainty with courage and adapt to deliver impactful outcomes. Inclusive: We value curiosity and collaboration. We seek out different perspectives, listen actively, and turn feedback into solutions. Visionary: Our continuous quest for improvement is guided by our desire to design a better future. Entrepreneurial: We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.

Requirements

• Bachelor’s degree in business, construction, or consulting or equivalent experience
• At least 7 years managing projects, preferably related to facilities or corporate real estate.
• Familiar with project management methodologies (Six Sigma, Agile, Waterfall,).
• Experience with providing capital project management solutions with a focus on supplier management, service requests, contract management, lease administration, and project management, tailored to different client verticals (e.g., government, healthcare, financial services, technology, and retail).
• Ability to interpret and/or develop detailed process documents
• Fluency with Microsoft Office/365 (incl. Teams, Visio, SharePoint, CoPilot), Smartsheet,
• Strong quantitative and critical thinking skills, with the ability to analyze and interpret data and documentation
• Demonstrated problem-solving ability to diagnose and resolve technical issues
• Comfort with ambiguity and the ability to convert partially complete solutions into functional operations
• Highly organized, able to manage multiple priorities and work effectively with decentralized teams
• Excellent time management and attention to detail
• Excellent verbal and written communication skills
• Strong negotiation, stakeholder management, and Client-facing abilities
• Demonstrated leadership in managing cross-functional teams and fostering a collaborative environment
• Experience mentoring and developing team members
• Strong customer service orientation
• Self-starter with a proactive, outcome-oriented mindset; able to work independently toward goals
• High level of critical thinking, judgment, and strategic solution orientation
• Operational excellence/continuous improvement mindset
• Ability to drive results while fostering collaboration and inclusion
• Analytical and quantitative skills with ability to analyze and interpret information, data, and related documentation
• Experience in risk management, compliance, and change management
• Skilled in conflict resolution, negotiation, and persuasion
• Adaptable and resilient, able to thrive in dynamic, high-pressure situations
• Effective communicator who can articulate complex problems simply and clearly
• Technical fluency and ability to learn new tools and technologies rapidly
• Show initiative, highly organized, and have attention to detail
• Leverage AI-powered analytics to support data-driven decision-making in project planning and execution

Nice To Haves

• PMP or equivalent certification beneficial
• Experience supporting or leading construction, capital projects, or workplace delivery initiatives (e.g., buildouts, renovations, relocations, phased occupancy), preferred.

Responsibilities

• Lead P&P project solutions via prescribed C&W GOS Transitions methodologies and tools.
• Develop, promote, and deliver operationalized P&P-related solutions by fostering cross-functional collaboration between GOS Transitions team members, product Delivery Managers, and business stakeholders.
• Act as the primary project delivery POC, providing exceptional service and proactive communication to senior C&W GOS Transitions and account team leaders and Client stakeholders, as required.
• Foster a culture of continuous improvement around project intake, process enhancements, project management, performance reporting, templates, lessons learned, and formal documentation.
• Project accountability, per the overall project scope.
• Coordinate internal resources, ensuring availability and proper allocation.
• Monitor and report on project metrics, providing ongoing and comprehensive scope updates to C&W GOS Transitions and account team leaders and Client stakeholders, as required.
• Develop and/or manage contract deliverables, SOWs, project plans, budgets, schedules, quality standards, and approvals in partnership with account and Project teams to ensure on-time, in-scope delivery.
• Integrate cross-team dependencies into program planning and use appropriate techniques to manage changes in project scope, schedule, and costs.
• Support solution development adjustments, as needed.
• Consult with Sales & Solutions on Scope of Work (SOW), client requirements, business rules, and project deliverables.
• Identify, assess, and mitigate project risks, escalating issues as needed.
• Ensure compliance with company, Client, and regulatory standards by maintaining thorough documentation and supporting audits.
• Implement project management best practices and drive continuous improvement with platform partners.
• Lead and contribute to recurring project meetings, executive-level presentations, and status updates.
• Ensure sufficient user training is delivered in support of new accounts.
• Develop process maps and key technology artifacts.
• Provide project closeout activities and handover to GOS Technology Client Care.
• Attend and actively participate in recurring team meetings (Client-facing meetings take priority; MS Teams audio & video strongly preferred, as possible).
• Attend and actively participate in recurring one-on-one meetings with direct manager (Client-facing meetings take priority; MS Teams audio & video strongly preferred, as possible).
• Mentor and assist with the development of Project Managers, Transition Technology PC’s, and other team members.
• Contribute to GOS Transitions initiatives.
• Volunteer to present in GOS Transitions Team quarterly all-hands meetings.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level