Project Analytics Specialist -Remote

UnitedHealth Group•Phoenix, AZ

1d•Remote

About The Position

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together. This team sits in Medical Records Retrieval Operations as a support function working with Project Managers and other Internal & External Stakeholders. Internal include Project Managers, other Operation's teams and external being health plans / our clients. The Project Analytics Specialist serves in a key role as an operational and business analytics expert for the Medical Records Retrieval and Medical Chart Coding businesses. The role functions as a link between internal and external customers or clients, client services, and our operations teams. The role collaborates closely with key stakeholders to support the successful delivery of retrieval and chart coding projects by providing expert guidance, insights, and analysis on forecasts, forecast variances, forecast adjustments, chase grouping analysis, and project key performance indicators (KPI). You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Requirements

2+ years of experience in operational/business/data analytics roles, preferably in the healthcare or technology industry
2+ years of experience in SQL
Advanced level of experience in MS Excel, including complex formulas, lookups, and pivot tables
Proven advanced knowledge of relational databases, data loads, and data extracts
Ability to collaborate with stakeholders to gather and translate requirements into technical solutions and bring excellent interpersonal and client service skills

Nice To Haves

Demonstrated understanding of the fundamentals of healthcare and specifically risk adjustment chart retrieval
Demonstrated understanding of provider TIN and NPI data within chart retrieval
Intermediate level experience with MS Access or other databases, MS Word, and PowerPoint
Experience with Snowflake
Experience with Salesforce
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Actively builds and maintains solid partnership and collaboration across the organization
Responsible for collaborating with key stakeholders to drive successful delivery of project KPIs and client expectations
Serve as a consultant, providing recommendations to drive operational efficiency and effectiveness to improve project outcomes
Serve as a trusted advisor and subject matter expert for production and operational forecasts and revisions
Understands the business model of each operation, clients, and projects to deliver customized solutions and support
Collaborate with account managers, project managers, and other key stakeholders assess project health and identify opportunities to improve project outcomes
Participate in client meetings to support account managers and project managers with expert insight and analysis on forecasts/projections, variances, and project health/KPIs
Collaborate with cross-functional teams to help develop, deploy, and maintain business intelligence tools and automated reporting
Provide ad hoc reports, analysis, and project related requests
Conduct and deliver thorough audits, validation, and analysis of project data mapping, pre and post chase grouping, and case reviews
Timely, accurate, and thorough resolution of tasks assigned from ticketing systems
Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality
Provide project plan trend analysis and control including analysis, research, development, and maintenance of the project data
Responsible for vendor file updates and ongoing support
Provide training for client on large-scale changes orders to client, and other stakeholders as needed
Maintain awareness of emerging technologies and project management techniques
Requires an individual to maintain the ability to work in an environment with PHI / PII data
May be assigned other duties
Must maintain compliance with all company policies and procedures