(Part-time) Project Associate

USTA National Headquarters • Orlando, FL

1d • $18 - $22 • Onsite

About The Position

This part-time role supports the growth and retention of USTA Coaching community members by helping deliver high-quality operational, administrative, and educational services support.
The expected range for the hourly rate for this position is $18- $22, depending on experience. This role is on-site at the National Campus; the schedule is 9am-5pm on Tuesday/Wednesday/Thursday.

Requirements

• Proficient understanding of tennis (rules, regulations, terminology, player/coach experience)
• Excellent customer service.
• Exceptional organizational and multitasking skills, with the ability to prioritize and meet deadlines.
• Strong attention to detail and commitment to accuracy.
• Strong communication, interpersonal skills, and problem-solving skills.
• Excellent command of Google Workspace (Docs, Sheets, Drive) and MS Office Suite.
• Excellent writing skills and ability to draft correspondence.
• Ability to interact with all levels of management and stakeholders across the organization
• Professional demeanor.

Responsibilities

• Monitor and respond to the USTA Coaching inbox and respond to customer care inquiries
• Help research recruiting opportunities across USTA National and Sections
• Identify opportunities to promote the benefits of USTA Coaching for the Rally, Pro, and ProPlus packages at workshops (upsell/showcase value)
• Collaborate with coach developers to identify coaches to highlight in newsletters/social media and give Surprise and delight gifting
• Provide insight into what coaches are looking to learn more about for future continuing education. This information will be gathered from CD's as part of the feedback from in-person events
• Oversee discount code distribution and tracking
• Support the Business Operations Manager, USTA Coaching, with ad hoc projects and tasks
• Own end-to-end contract intake and tracking for USTA Coaching, including submission of contract creation, review, amendment, and renewal requests through Intelagree and active follow-up through legal processing, issuance, and execution.
• USTA Coaching Leadership Support as requested

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed