Project Coordinator 2

Comcast•West Chester, OH

About The Position

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for preparing, scheduling, instructing and coordinating the necessary internal and external resources to fulfill customer orders from order submission through implementation within the prescribed time frames and budget parameters. Ensures implementation objectives and client expectations are met. Works with moderate supervision/guidance and is accountable for individual results and impact on the team. Days/Hours of Operations: Fri to Mon 8am–6:30pm and 10am–8:30pm (4-10 hour days)

Requirements

Accountability
Communication
Deadline Management
High School Diploma / GED
2-5 Years Relevant Work Experience

Responsibilities

Identifies and schedules implementation deliverables, milestones and required tasks including ensuring deliverables are approved and uploaded to the portal within 24 hours.
Manages incoming client requests within the thirty minute response time requirement, provides ongoing site updates hourly and adhere to all client established deadlines for scheduling.
Ensures correct technician resources are assigned to the implementation tasks by vetting the technician skill set and budget requirements to complete the work on time and under budget.
Records all agreed upon rates within the purchase order as a legally binding contract.
Ensures field resources are on time and prepared by completing the confirmation/preparation phone calls to technicians.
Schedules alternative resources immediately in the event of any issues.
Prepares status reports and keeps management, clients and others informed of status and related issues including requests for changes from original specifications following the change order approval process.
Maintains a level of communication quality that exceeds department communication standards and policies.
Assists with managing and or mitigating escalations through proper monitoring of field technicians.
Brings escalations to the attention of a team lead or manager.
Maintains levels of productivity, as outlined by management by meeting KPI (Key Performance Indicators) goals and completing tasks, including but not limited to job status reports, technical documentation and closing all work orders/within 24 hours of job completion.
Accurately bills the customer and turns around approved invoices within 48 hours after creation of invoice.
Develops relationships with the independently contracted technicians and answer their questions regarding company policy.
Coordinates the purchase and delivery of the necessary materials needed to complete work at each location, including creating accurate purchase orders and following all required purchasing policies.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.