Project Coordinator, Deposit Operations

Sturgis Bank & Trust•Sturgis, MI

About The Position

Under the supervision of the Operations Officer, the Project Coordinator supports the planning, coordination, and execution of cross-functional initiatives that improve efficiency, control environment, and customer experience across consumer and business deposit products. This role partners closely with Deposit Operations, Retail Banking, Digital/IT, Compliance, Risk, Treasury, and Accounting to deliver regulatory-sound process improvements, system enhancements, and new product capabilities. This person shall possess strong project execution skills with practical understanding of deposit operations workflows and banking regulations.

Requirements

Ability to manage multiple projects, with strong prioritization and follow-through.
Problem Solving.
Functional/Technical Skills.
Strong Ethics and Values.
Strong organizational skills.
Critical thinking skills.
Communications skills, both written and verbal.
Ability to work both independently and as a member of a team.
Ability to direct and manage subordinates if required.
Ability and skills to recognize the need for operational efficiencies.
Knowledge of the inter-dependencies of the various departments within the Bank.
Bachelor’s Degree preferred.
Minimum of 3 years related project coordinator experience; previous banking experience in bank deposit, and or treasury management, operations, a plus.
Computer proficiency with basic Microsoft Office applications (ex. Word, Excel, Access, and Outlook).
Working knowledge of NACHA Operating Guidelines, Regulation E, US Treasury Green Book, and other similar regulations governing payment systems.

Responsibilities

Conducts product and service research, assembles data for various projects or inquiries.
Lead deposit operations projects from approved research through implementation, overseeing kickoff, coordination, testing, and successful go live.
Build and manage project plans, scope, milestones, dependencies, and resource needs.
Provide clear status reporting to sponsors and leadership.
Ensure projects meet timelines, quality standards, and regulatory/operational requirements.
Partner with Operations and vendors to define requirements and implement enhancements across core banking, digital channels, account opening, fraud tools, imaging/workflow, statement platforms, etc.
Evaluate automation opportunities (workflow tools, RPA, forms digitization, rules engines) to improve processes and reduce risk.
Embed strong controls into new processes, including monitoring, reconciliation, and exception handling.
Drive organization change through communication plans, training approaches, and post-implementation support.
Establish monitoring dashboards and post-implementation reviews; ensure benefits realization.
Assist with and between the Bank and service bureau contacts for services related to Operations.
Other tasks assigned.