Project Coordinator 1

NTI Connect LLC

About The Position

The Project Coordinator is responsible for managing and supporting user onboarding within NTI’s internal environment. This role requires strong customer-facing skills, close collaboration with internal teams, and the ability to troubleshoot and resolve onboarding issues in coordination with external IT support. The ideal candidate is detail-oriented, self-motivated, and comfortable navigating Google Workspace tools, internal software systems, and technical documentation.

Requirements

Proficiency with Google Workspace tools, especially Google Sheets, Docs, and Gmail.
Ability to quickly learn and navigate internal software platforms and systems.
Strong customer service skills with the ability to work effectively with both technical and non-technical users.
Excellent problem-solving and analytical skills, particularly in onboarding and access-related scenarios.
Strong written and verbal communication skills.
Highly organized, detail-oriented, and able to manage multiple onboarding requests simultaneously.
Self-starter with a proactive, “go-getter” attitude and minimal need for supervision.
Ability to work collaboratively with internal teams and external IT support resources.
1–3 years of experience in IT administration, user onboarding, identity management, or a related role preferred.
Experience with Google Workspace or LDAP environments is strongly preferred.
High School Diploma or GED required; Associate’s Degree or higher in IT or a related field preferred.

Nice To Haves

Experience with Google Workspace or LDAP environments is strongly preferred.
Associate’s Degree or higher in IT or a related field preferred.

Responsibilities

Manage end-to-end LDAP onboarding for new users, including account setup, access provisioning, and validation.
Serve as a primary point of contact for customers and internal staff during the onboarding process, ensuring a positive and professional experience.
Coordinate with customer IT support and follow provided guidance to resolve onboarding, access, or synchronization issues.
Maintain and update onboarding trackers, reports, and documentation using Google Sheets and internal systems.
Troubleshoot common onboarding problems, identify root causes, and escalate issues when necessary.
Prepare and maintain onboarding documentation, status updates, and process guides.
Communicate clearly with stakeholders regarding onboarding status, timelines, and required actions.
Ensure accuracy and compliance with internal policies and security requirements.
Provide general administrative and operational support related to IT onboarding.
Perform other related tasks as assigned.