Project Director- State Disbursement Unit (Must be located near Carrollton, GA)

Systems & Methods, Inc. (SMI)

2d

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. At SMI, we truly are a Family Serving Families®. For more than 50 years, we’ve provided innovative payment solutions to state and local governments, and we currently partner with 16 states and 18 tribal nations to deliver critical funds to millions of families around the country. What sets us apart? As a close-knit, family-owned organization, our culture is guided by a passion to serve, and we believe that personal relationships—with our clients and with each other— are paramount to our success. You must be located near Carrollton, GA to be eligible for this position Job Summary: Plan, organize, and oversee all aspects of the child support SDU project; ensure all activities comply with corporate policy, rules, and regulations, State SDU contract, and other codes and laws; train and evaluate the performance of assigned personnel; all in an atmosphere of discretion regarding the confidential and sensitive nature of this position and fostering a team approach to all aspects of the project.

Requirements

• Policies and procedures involved in SDU payment processing, customer service operations, and other areas of operation
• Child Support Enforcement policies
• Company organization, operations, policies, and objectives; including user manuals and employee and supervisor handbooks
• Oral and written communications skills
• Modern office practices, procedures, and equipment
• Record-keeping techniques
• Principles and practices of supervision and training
• Technical aspects of field of specialty
• Interpersonal skills using tact, patience, and courtesy
• Interpret, apply, analyze, and explain laws, procedures, and regulations pertaining to SDU payment processing procedures and programs
• Maintain accurate and interrelated records
• Respond promptly to customer needs
• Remain open to others’ ideas and try new things
• Able to build morale and group commitments to goals and objectives
• Make mathematical calculations and projections quickly and accurately
• Audit for completeness and accuracy
• Identify and resolve errors
• Develops innovative approaches and ideas
• Diffuse volatile situations
• Work with integrity and ethically
• Work independently with little direction
• Establish and maintain effective working relationships with others
• Analyze situations accurately and adopt an effective course of action
• Meet schedules and time lines
• Plan and organize work
• Train and evaluate the performance of staff
• Work confidentially with discretion
• Undertakes self-development activities
• Communicate effectively both orally and in writing
• Three years of professional experience in a project management position, preferably in the child support field, and a Bachelor's degree in business management, administration, finance, business administration, or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• Must be fluent in English.
• Experience in the use and application of Microsoft Office products including Word and Excel.

Responsibilities

• Manages all activities related to a SDU operation to assure project completion in time frame necessary and within budget developed in coordination with SDU Division management.
• Manages and assists Senior Vice President with the development of project budget.
• Manages and effectively uses corporate and project resources.
• Coordinates with State partner client on issues related to the SDU project to assure a positive client relationship, as needed.
• Consults appropriately with management and other stakeholders regarding project changes and decisions.
• Communicates changes and decisions appropriately with management, staff, and other stakeholders.
• Performs related duties as assigned.
• Attends Project Director meetings as required.

Benefits

• Mission with Meaning: Be part of technology that helps families and agencies thrive.
• Family Values: Work in a culture that puts people first.
• Entrepreneurial Energy: Freedom to innovate, experiment, and make an impact.
• Growing Platform: Join a company expanding its national footprint and evolving its brand.
• Modern Tools: Use AI and digital systems to bring creativity and efficiency together.
• From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn.
• We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director