Project Manager - Customer Success

Array Technologies•Wyoming, MI

11d

About The Position

Project Manager – Customer Success Job Summary: The Project Manager is responsible for leading the planning, execution, and delivery of customer projects from contract handoff through completion. This role owns project performance across scope, schedule, cost, quality, and customer satisfaction while coordinating cross-functional teams and external stakeholders. The Project Manager operates with a high degree of autonomy, proactively managing risks and driving resolution to ensure successful delivery of utility-scale and commercial energy projects.

Requirements

Minimum of 2 years of experience in project management within construction, energy, infrastructure, or related industries
Bachelor’s degree in Engineering, Construction Management, or a related field
PMP certification in Progress
Demonstrated experience managing projects through full lifecycle execution
Strong understanding of project management fundamentals, including scope, schedule, cost, risk, and quality management
Proven ability to lead cross-functional teams and manage multiple priorities simultaneously
Excellent organizational, communication, and stakeholder management skills
Ability to work independently with minimal supervision in a fast-paced environment

Nice To Haves

Experience in the solar, renewable energy, or broader energy industry
Prior experience managing utility-scale or large commercial construction projects
Familiarity with contract administration and change management processes
Bilingual in English and Spanish
Strong problem-solving mindset with a proactive, customer-focused approach
Microsoft Project or similar scheduling tools
Proficiency with Microsoft Office applications (Word, PowerPoint, Outlook, Excel)
Salesforce
SAP

Responsibilities

Lead end-to-end execution of utility-scale and commercial projects, ensuring alignment with contractual requirements and customer expectations
Develop and maintain comprehensive project management plans, including scope, schedule, cost, risk, and communication plans
Serve as the primary point of contact for customers, leading regular project meetings and status reviews
Coordinate cross-functional internal teams including Engineering, Supply Chain, Logistics, Quality, Commissioning, and Field Operations
Proactively identify, assess, and manage project risks and issues; implement mitigation and recovery plans as needed
Manage project schedules, milestones, deliverables, and critical path activities
Monitor and control project budgets, costs, invoicing, and financial performance
Lead change management activities, including preparation, review, and approval of change orders
Ensure accurate and timely project documentation, reporting, and data integrity within project management systems
Support contract administration activities, including reconciliation of contracts, purchase orders, and sales orders
Coordinate site activities including training, Golden Rows, commissioning, and site visits
Drive continuous improvement of project execution processes and best practices
Mentor and provide guidance to Project Associates and Associate Project Managers as needed
Perform other duties as assigned