Project Manager - Skincare Contract Manufacturing

Englewood Lab, Inc.•Totowa, NJ

7d•$70,000 - $110,000

About The Position

The Project Manager acts as a liaison between assigned brands and internal departments for new product launches. This role involves coordinating with Business Development, R&D, Quality Assurance, Regulatory, and Operations management to align priorities and commitments to both internal and external customers.

Requirements

Bachelor’s degree plus 2 years of experience in a fast-paced manufacturing environment preferred, or 3+ years of experience as a Project Manager handling multiple customers/projects simultaneously.
Detail-oriented with superior organizational and communication skills.
Strong analytical and problem-solving abilities.
Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
Ability to manage multiple assignments and priorities effectively.
Strong interpersonal skills and a positive attitude.

Responsibilities

Monitor project trackers for accuracy and ensure external customer commitments are on schedule, communicating any changes proactively.
Develop and maintain strong customer relationships to ensure timely product launches and customer satisfaction.
Manage assigned projects/accounts: Develop and execute project timelines.
Provide pricing to customers for ancillary services.
Issue Product Development Requests (PDRs) detailing COG targets, benchmarks, no-no lists, and other specifications.
Deliver on-time samples, supporting information, pricing, and lead times for all new projects.
Share final approved pricing with the BOM/PO Coordinator.
Initiate pricing requests, review quotes, and communicate pricing to customers.
Maintain project status updates in the project tracker file.
Schedule and co-lead Gate-Review meetings for all new products in collaboration with the Manager of Project Management.
Transfer all project details to the operations team for line trials and attend line trials when required, providing customer-related support.
Manage regulatory requests for assigned customer launches.
Send annual drug stability letters to assigned customers.
Oversee formula-related updates (e.g., reformulations, raw material discontinuations) and handle other duties assigned by the manager.
Schedule weekly/bi-weekly client calls, maintain calendars, and save meeting notes to the public drive.
Monitor monthly sales targets for accounts and report shortfalls if they occur.
Inform Business Development of presentation opportunities or new client opportunities.
Ensure a seamless project handoff to the Customer Services Department while maintaining support to ensure a successful launch.
Assist in resolving customer complaints by investigating issues, notifying management, and making recommendations for solutions.
Coordinate communications to align with the organization's goals and objectives.
Represent the company at meetings and trade shows as needed.