Project Operations Coordinator

Jukebox Health•Columbus, OH

2d•$65,000 - $75,000•Remote

About The Position

At Jukebox Health, our mission is to empower everyone to live safer, healthier, more independent lives at home. We partner with health plans to make homes safer and more accessible for older adults and high-needs populations. We achieve this by combining technology with networks of clinicians, suppliers, and installers to deliver personalized home modifications and environmental supports nationwide. Founded by experienced entrepreneurs, Jukebox Health is a fast growing healthcare services company backed by top venture capital firms like Valtruis and The Home Depot. We are seeking a Project Operations Coordinator to serve as the operational backbone for a portfolio of home modification projects within their assigned region. This role is central to keeping projects moving. This person is responsible for managing communications, coordinating with service providers, maintaining accurate project documentation, and ensuring a high-quality experience for clients from referral through project completion. This is an ideal role for someone with a background in construction, contracting, or construction-adjacent project coordination who thrives in a fast-paced, detail-oriented environment and is energized by the mission of making homes safer and more accessible for the people who need it most.

Requirements

2+ years of experience in project coordination, construction management, field operations, or a closely related role
Demonstrated experience coordinating with contractors, vendors, or subcontractors in a construction or trades environment
Strong written and verbal communication skills, with the ability to communicate clearly and professionally to diverse audiences—including clients, field crews, and internal stakeholders
Exceptional attention to detail and organizational skills; proven ability to manage multiple active projects simultaneously without dropping the ball on documentation or follow-through
Comfort working in a remote, tech-enabled environment with proficiency in tools like Salesforce
Ability and willingness to travel occasionally, including company onsites and periodic site visits within the assigned region

Nice To Haves

Experience in residential construction, home remodeling, accessibility modifications, or a related trades field
Experience working with Salesforce or similar CRM platforms
Spanish language proficiency a plus

Responsibilities

Project Coordination Own day-to-day coordination of assigned home modification projects, tracking status and driving progress from authorization through installation and closeout
Partner closely with the Regional Project Manager to prioritize workload, flag risks, and ensure projects are completed on time and within scope
Schedule and coordinate site visits, installations, and inspections with service providers and clients
Proactively identify and troubleshoot scheduling conflicts, vendor delays, or scope changes and escalate as appropriate
Client & Service Provider Communication Serve as a primary point of contact for clients and service providers throughout the project lifecycle, communicating clearly and professionally via phone and written correspondence
Set and manage expectations with clients regarding project timelines, next steps, and any changes to plan
Build and maintain productive working relationships with service providers in the regional network, coordinating logistics and holding vendors accountable to timelines and quality standards
Document all significant communications and interactions in Salesforce
Documentation & Compliance Own the accuracy and completeness of all required project paperwork
Ensure documentation is submitted correctly and on time in accordance with program and payer requirements
Conduct quality checks prior to submission to minimize errors and rework
Contribute to process improvements that reduce administrative friction