Project & Product Specialist - Payment Solution

Daimler Truck AG • Charlotte, NC

1d • Hybrid

About The Position

Inside the Role We are seeking a highly organized and results-driven Payment and Project Specialist to support the deployment, stabilization, and ongoing operation of our payment solutions across the NAFTA region. This role bridges project delivery with day-to-day production operations, ensuring smooth transitions from development to live environments and reliable performance thereafter. You will help coordinate cross-functional teams for rollout, maintain operational readiness and platform health for live use cases, and support contract and vendor management activities across the payment ecosystem. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team • Typically requires a Bachelors Degree • Typically requires 2-4 years of relevant experience or 6 years experience in lieu of degree • Requires working knowledge and expanded professional experience in job field • Requires understanding of key business drivers • Works independently within guidelines and policies to solve problems of moderate complexity • Provides informal guidance to new team members • May lead projects or processes as required What You Drive at DTFS Project and Rollout Management Planning and Coordination: Assist in creating and managing rollout plans with milestones, timelines, deliverables, and resource needs. Deployment Readiness: Coordinate go-live activities across product owner, development, quality assurance, support, and vendors to ensure technical and operational readiness. Risk and Issue Management: Track risks, dependencies, and issues; escalate and drive resolution to keep implementations on schedule. Production Operations and Platform Maintenance Run-State Ownership: Support the day-to-day operation of the payment platform for live use cases, ensuring reliability, performance, and compliance with Service Level Agreements (SLA). Monitoring and Incident Response: Monitor transaction flows, settlement status, and integrations; triage alerts; manage incidents through to resolution; coordinate root-cause analysis and preventive actions. Release and Change Management: Schedule and support releases, patches, and configuration changes; maintain runbooks; ensure adherence to change control and rollback procedures. Configuration and Use-Case Management: Maintain and configure merchant IDs, payment routing, and feature-flag configurations for different use cases; support onboarding / offboarding and environment parity (sandbox/prod). Operational Enablement: Prepare and deliver handover materials, runbooks, and training for support teams and client users; provide hyper care after go-live. Vendor and Contract Management Vendor Coordination: Work with payment service providers, acquirers, gateways, fraud/Know Your Customer (KYC) providers, and other third parties to resolve issues, optimize performance, and track SLAs. Performance Reviews: Contribute to vendor performance reporting (uptime, latency, decline rates, chargeback trends); drive follow-ups on corrective actions. Contract Administration: Partner with Legal and Procurement to manage service agreements, Statement of Work (SOW), orders, amendments, and Data Processing Agreements (DPA); track renewals, obligations, and service credits; maintain a clean repository and audit trail. Commercial Support: Assist in rate comparisons, pricing updates, and change orders; support light negotiations and vendor assessments as needed. Stakeholder Engagement Cross-Functional Collaboration: Coordinate across product, development, support, sales, finance, and compliance to align expectations and deliverables. Consulting and Best Practices: Advise stakeholders on payment flows, integration patterns, and operational guardrails to ensure secure and resilient solutions. Compliance, Controls, and Quality QA Partnership: Support pre-launch validation, test planning, and defect triage to ensure secure and high-quality deployments. Regulatory and Security Readiness: Help maintain card security standards, card network, and data privacy compliance in day-to-day operations; support audit requests and evidence collection. Process Improvement: Document and enhance standard operating procedures, incident playbooks, and change management workflows. Reporting and Continuous Improvement Metrics and Insights: Track and report on rollout progress, incident metrics, service levels, transaction health, and vendor performance; present insights and recommend improvements. Feedback Loop: Gather client and stakeholder feedback post-launch, prioritize enhancements, and feed learnings into future releases and operational practices. Knowledge You Should Bring 2-4 years of relevant experience or 6 years experience in lieu of degree 1–3 years in project coordination/management and/or payment operations, ideally within payments, fintech, or e-commerce. Project Management: Familiarity with Agile/Scrum and/or PMP-aligned practices; experience coordinating cross-functional teams and managing timelines and risks. Payment Knowledge: Understanding of payment gateways, acquirers, payment providers, transaction lifecycles (auth/capture/refund/settlement), and related integrations. Operations Acumen: Experience with incident/problem/change management, monitoring/alerting, and working within service levels; comfort with release and configuration processes. Vendor and Contracts: Exposure to managing vendors, reviewing service agreements, tracking renewals and obligations, and monitoring service level performance. Communication: Strong written and verbal communication skills; able to explain complex topics to technical and non-technical stakeholders; clear documentation and reporting. Problem-Solving: Resourceful and calm under pressure; capable of balancing multiple priorities and driving issues to closure. Tools: Familiarity with Jira/Confluence (or similar), ticketing tools (e.g., ServiceNow), dashboards/monitoring tools, and basic data analysis (e.g., Excel/Sheets, SQL is a plus). Detail Orientation: Excellent organization and attention to detail across plans, configurations, and documentation. Exceptional Candidates Might Have Hands-on with payment service providers, acquirers, gateways, fraud or risk platforms, and/or Know Your Customer / Know Your Business services. Knowledge of payment security and regulations (payment standards, card network rules, NACHA, data compliance regulations). Experience with chargeback/dispute workflows, reconciliation, or settlement reporting. Familiarity with SRE/DevOps concepts (observability, incident response, change control). Experience supporting enterprise clients and working with geographically distributed teams. Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Charlotte, NC US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. Additional Information Applicants must be legally authorized to work permanently in the country of posting Final candidate must successfully complete a criminal background check Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935 SHAPE YOUR FUTURE. CHANGE THE WORLD. Are you ready to join the inspired people who are helping shape the future of commercial vehicle manufacturing? Our employees enjoy lucrative benefits, competitive salaries and the opportunity to work in jobs across many functions—mechanical engineering and electrical engineering, accounting, sales & marketing, IT and more—both within our company and in our offices around the world.

Requirements

• 2-4 years of relevant experience or 6 years experience in lieu of degree
• 1–3 years in project coordination/management and/or payment operations, ideally within payments, fintech, or e-commerce.
• Familiarity with Agile/Scrum and/or PMP-aligned practices; experience coordinating cross-functional teams and managing timelines and risks.
• Understanding of payment gateways, acquirers, payment providers, transaction lifecycles (auth/capture/refund/settlement), and related integrations.
• Experience with incident/problem/change management, monitoring/alerting, and working within service levels; comfort with release and configuration processes.
• Exposure to managing vendors, reviewing service agreements, tracking renewals and obligations, and monitoring service level performance.
• Strong written and verbal communication skills; able to explain complex topics to technical and non-technical stakeholders; clear documentation and reporting.
• Resourceful and calm under pressure; capable of balancing multiple priorities and driving issues to closure.
• Familiarity with Jira/Confluence (or similar), ticketing tools (e.g., ServiceNow), dashboards/monitoring tools, and basic data analysis (e.g., Excel/Sheets, SQL is a plus).
• Excellent organization and attention to detail across plans, configurations, and documentation.

Nice To Haves

• Hands-on with payment service providers, acquirers, gateways, fraud or risk platforms, and/or Know Your Customer / Know Your Business services.
• Knowledge of payment security and regulations (payment standards, card network rules, NACHA, data compliance regulations).
• Experience with chargeback/dispute workflows, reconciliation, or settlement reporting.
• Familiarity with SRE/DevOps concepts (observability, incident response, change control).
• Experience supporting enterprise clients and working with geographically distributed teams.

Responsibilities

• Assist in creating and managing rollout plans with milestones, timelines, deliverables, and resource needs.
• Coordinate go-live activities across product owner, development, quality assurance, support, and vendors to ensure technical and operational readiness.
• Track risks, dependencies, and issues; escalate and drive resolution to keep implementations on schedule.
• Support the day-to-day operation of the payment platform for live use cases, ensuring reliability, performance, and compliance with Service Level Agreements (SLA).
• Monitor transaction flows, settlement status, and integrations; triage alerts; manage incidents through to resolution; coordinate root-cause analysis and preventive actions.
• Schedule and support releases, patches, and configuration changes; maintain runbooks; ensure adherence to change control and rollback procedures.
• Maintain and configure merchant IDs, payment routing, and feature-flag configurations for different use cases; support onboarding / offboarding and environment parity (sandbox/prod).
• Prepare and deliver handover materials, runbooks, and training for support teams and client users; provide hyper care after go-live.
• Work with payment service providers, acquirers, gateways, fraud/Know Your Customer (KYC) providers, and other third parties to resolve issues, optimize performance, and track SLAs.
• Contribute to vendor performance reporting (uptime, latency, decline rates, chargeback trends); drive follow-ups on corrective actions.
• Partner with Legal and Procurement to manage service agreements, Statement of Work (SOW), orders, amendments, and Data Processing Agreements (DPA); track renewals, obligations, and service credits; maintain a clean repository and audit trail.
• Assist in rate comparisons, pricing updates, and change orders; support light negotiations and vendor assessments as needed.
• Coordinate across product, development, support, sales, finance, and compliance to align expectations and deliverables.
• Advise stakeholders on payment flows, integration patterns, and operational guardrails to ensure secure and resilient solutions.
• Support pre-launch validation, test planning, and defect triage to ensure secure and high-quality deployments.
• Help maintain card security standards, card network, and data privacy compliance in day-to-day operations; support audit requests and evidence collection.
• Document and enhance standard operating procedures, incident playbooks, and change management workflows.
• Track and report on rollout progress, incident metrics, service levels, transaction health, and vendor performance; present insights and recommend improvements.
• Gather client and stakeholder feedback post-launch, prioritize enhancements, and feed learnings into future releases and operational practices.

Benefits

• employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level