Property Claims Specialist Field

Western Reserve Group•Wooster, OH

2d•Remote

About The Position

This is a remote/field position in the Akron/Canton, Ohio area. A Claim Specialist works under minimal supervision, completes investigations, evaluations, and disposition of claims including, but not limited to, moderate to complex cases of property claims, including on occasion litigated files. Estimates losses directly or working with consultants, independent adjusters and other experts to assess building, personal property, business income, heavy equipment, and other damages that can include losses which may range from moderate to large loss levels. Salary Grade (13) 77,432 - 98,727 - 120,022

Requirements

College Degree or Equivalent Experience
At Least 3 years of moderate to complex Property loss adjusting experience
Excellent Written and Verbal Communication Skills
Excellent Interpersonal Skills
Superior Organizational Skills
Efficient Time Management skills
Ability to Demonstrate effective negotiation skills
Demonstrated abilities using estimating software such as Xactimate
Experience on a Property team handing field claims
Previous experience in construction, restoration, or claims
Excellent verbal and written communication skills.
The individual must be able to effectively and clearly communicate with agents, insureds, departmental and company personnel via telephone, fax, e-mail, one-on-one dialogue and small group presentations in a professional manner.
The position requires the individual to apply common sense, understanding, reasoning and sound educated judgement coupled with sound Claims training and experience to properly evaluate and analyze claims for recommended action within assigned authority levels.

Nice To Haves

IIA, AIC, or CPCU are highly preferred

Responsibilities

Investigates claims to determine cause, determines scope and amount of loss, verifies coverage and recommends ultimate resolution on assigned cases. Scope of investigation should be proportionate to complexity of claim.
Ability to accurately and independently interpret policies on all lines of business (Personal, Commercial & Farm).
Promptly and accurately document all developments in claim file.
Prepares accurate, clear, thorough, and concise notes or correspondence on conclusions and recommendations.
Resolves claims within authority or subsequent Home Office approval.
Identifies potential suspicious claims or possible third-party subrogation.
Accountable for security of financial processing of claims, as well as security information contained in claims files.
Ensures accurate reserves and adjusts as warranted. Recommends reserve increases on cases in excess of authority.
May be necessary to prepare for and may attend trials, settlement conferences, and policyholder meetings. Present company position on coverage and disposition issues.
Confers directly with policyholders on coverage and resolution issues pursuant to Home Office instructions.
Analyzes assigned claims and plans for their investigation, may participate in training programs, conferences and departmental and intra-departmental meetings.
May communicate with excess carriers and reinsures on case status and development.
Perform onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages. May work with contractors, building consultants or independent adjusters in the estimation process, as directed by Home Office.
Proficient in writing estimates for building repairs.
Manages claims for business interruption and proactively manages the period of restoration.
Mentor Claim Representatives and Senior Claim Representatives upon request.
Maintain continuing education.
Other critical skills include but are not limited to: Assisting Management with designing and implementing strategic organizational goals. Communicates effectively with all levels of customers, vendors and external stakeholders, in addition to peers and various levels of management. Applies critical thinking skills and sound judgment to various claim and business priorities, as assigned.
Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process
Effectively manage fluctuating workload while maintaining focus on claims quality and customer experience
Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
Capable of drafting letters and other correspondence with no grammatical, spelling, or coverage errors
May be required to be on-call, on a limited basis, for afterhours emergencies
Any other duties deemed necessary by supervisor or management.