Property Manager - Lago Vista

Mills Properties•Saint Charles, MO

About The Position

We are looking for an experienced Property Manager with a people-centric mindset who will attract, develop, and retain a high-performing team through training, mentorship, and accountability. You will coach your team to achieve established goals and build lasting relationships with residents by anticipating their needs and exceeding their expectations, thereby creating exceptional experiences. Leveraging your strong financial acumen, you will manage a multi-million-dollar budget to ensure the preservation and profitability of the property. Pay: based on experience and property size

Requirements

High school diploma or GED; college degree preferred
Five years’ experience in multi-family property management or a similar field, including at least two years’ leasing experience
Minimum of two years’ leadership experience
Track record of budget management, including P&L and financial forecasting
Demonstrated leadership and coaching skills, with the ability to mentor and develop others
Strong negotiating, interpersonal, written, and compelling verbal communication skills
Proven ability to maintain composure and solve problems with keen insight when faced with obstacles
Valid driver’s license
Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others

Nice To Haves

CAM or RAM certification preferred, but not required

Responsibilities

Direct and oversee all aspects of the property’s operations, including processes, supervision, and coaching of team members.
Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality, and exceed resident expectations.
Review staff performance regularly, communicate expectations, and hold team members accountable through training, mentoring, and performance management. Maintain profitable operations by meeting KPIs and managing the property’s budgets.
Partner with the marketing team to utilize creative marketing and social media strategies, thereby increasing qualified property traffic and improving closing ratios.
Produce daily and weekly reports, send resident communications, and coordinate resident functions.
Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed.
Support the maintenance team by inspecting grounds for curb appeal, property safety and appearance, assisting with property cleanliness, picking up litter, and communicating service needs.
Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns.
Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market and competitors.
Collaborate with the Construction/CapEx team regarding new developments and/or property rehabilitation projects.
Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc.
Embrace Mills values and apply them to all areas of responsibility.