Property Support Associate - Prior Resident Support

Windsor Communities

1d • $27 - $36 • Remote

About The Position

The PSA fulfils the responsibilities of an Assistant Property Manager on individual Windsor Communities. The property support associate will fulfill onsite responsibilities including, but not limited to move out and deposit processing, collections, prior resident communications, and resident account write offs. PSAs combine aspects of the roles of assistant managers, administrators, and customer service functions to perform their duties. Working remotely, the PSA will handle these functions for multiple properties in a Region/Regions, thus providing improved property performance and reduced onsite operating expenses. Their general role is to help ensure that the operations in place at the Support Services Hub are as effective, consistent, and efficient as possible, following all Company policies and procedures ensuring that the business operates in a way that meets the needs of their customers effectively. They will also be responsible for answering property resident inquiries. They will embody our values of being courageous, accountable, inclusive, and energizing.

Requirements

• Experience working onsite preferred.
• Must demonstrate strong administrative and communication skills, both written and verbal.
• Strong problem solving and analytical skills.
• Understanding of database concepts, resident ledgers, and workflows.
• Excellent organization and time management skills.
• Familiar with multi-family software solutions. Yardi experience preferred.
• Compassion for the end user experience.
• Capable of prioritizing multiple tasks and meeting deadlines.
• Excellent organizational and communication skills as well as an ability to translate ideas into non-technical language
• Strong analytical skills and a good understanding of human behavior.
• Able to work in a fast-paced ever-changing environment.
• Bachelor's degree (B. A.) from four-year college or university; or three to five years related experience and/or training preferably in property management/customer service; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret resident ledgers, financial reports, and legal documents.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information to end users and/or top management.

Nice To Haves

• Experience working in a real estate environment and/or property management operations, financial administration, and knowledge of YARDI and Microsoft Office preferred.

Responsibilities

• Responding to resident and property employee queries in a timely and accurate means, via phone, email, or chat.
• Coordinate and process all assigned tasks and inbound resident and property requests in a timely, consistent, and accurate manner in accordance with all local and state regulations as well as in compliance with company policies and procedures.
• Build and maintain operational relationships with each customer, both residents and property associates, driving standardization and compliance.
• Proactively identify residents' needs or challenges and collaborate with the property team and leadership team to resolve.
• Contribute to departmental improvements, with intentions to improve the future state of all existing administrative task processes and procedures.
• Maintain established team Key Performance Indicators regarding response time, quality, accuracy, and compliance.
• Other duties as assigned.

Benefits

• This position is also eligible for bonus and benefits. For more information, visit: Benefits!
• 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level