Protective Services Supervisor (2944) – Family and Children’s Services (FCS) - Human Services Agency (X00122)

City and County of San Francisco•San Francisco, CA

3d•$127,088 - $162,266

About The Position

Under general direction, the Protective Services Supervisor oversees, plans, prioritizes, reviews, and participates in the work of a unit responsible for providing casework management. Initial and continuing assessments, and processing services in various Family and Children’s Services Programs.

Requirements

Education: A Master’s Degree in Social Work from a college or university accredited by the Council on Social Work Education (CSWE); OR A Master’s degree from a two year counseling program from an accredited school or university. Qualifying counseling degrees from a two year (2) counseling program includes Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, and Counseling Psychology;
Experience: Two (2) years of experience as a social service case manager in the field of child welfare services;
License and Certification: Positions require possession of an appropriate a valid California Driver’s License.
Applicants must possess a good driving record, defined as not having the driving privilege suspended, revoked or being placed on probation for cause involving the safe operation of a motor vehicle within the preceding three (3) years.
Incumbents are required to work after standard work hours in the After Hours Program on a rotational basis, which includes nights and weekends.

Responsibilities

Models accountability by following Federal and State laws and ensures staff are informed about law and policy changes that affect their work.
Consults with staff on case management, case decisions, and court reports
Ensures assessments, case plans, and other practices are consistent with the Integrated Core Practice Model (ICPM) and effectively utilizes designated tools.
Identifies and implements tools (e.g., dashboards, data points, charts) to monitor outcomes and measure effectiveness and casework practices.
Demonstrates commitment to the professional development of staff and provides opportunities for staff to gain new knowledge and skills through multiple strategies (e.g., training, coaching, and leadership opportunities)
Meets regularly with staff and stakeholders (e.g., children, families, community members and Tribes) to understand their perspectives; develops consensus and creates a path forward that is sensitive to the varied needs and concerns of all parties.
Holds regular supervision meetings with staff to review casework for fidelity to the ICPM and seeks input and develops solutions for issues that impact the services for children, youth, and families provided by the Agency.
Sets performance standards and supports and motivates staff to achieve performance goals by overseeing workload distribution, skill development, and service quality
Leads performance discussions and appropriate actions needed, using progressive discipline, when necessary.
Involves staff in implementation and system improvement by setting unit goals together and communicating them in meetings and supervision.
Assists colleagues, as needed, including overseeing other work units, holding team meetings, and collaborating on case planning.
Assists and covers caseworkers, as needed, to ensure cases are worked on and moved forward in a timely manner.
Provides information to management about staff performance, gaps in staffing and available services, resource needs, or other concerns.
Builds partnerships with community service providers that have cultural ties to families by gathering input from staff and families and identifying new service partners.
Composes correspondence, when necessary, to other HSA staff, community members, other agencies, and others.
Empowers staff to voice concerns and successes and fosters leadership within staff by recognizing and boosting confidence in them.
Addresses concerns/worries and ideas about implementing, supporting, and sustaining ICPM.