Provider Development Manager

Fortive

About The Position

The Provider Development Manager – is responsible for building and maintaining relationships with key business partners to achieve the organization’s growth objectives. This position will develop, implement and operationalize partnerships with best-in-class service providers for Facility Management industry trades. This role has responsibility over partnership opportunities with collaboration across multiple senior leaders. The PDM will be the external face to core accounts and will be responsible for driving ServiceChannel’s mission with key partners in the Facility Management industry that make a positive impact in driving high-quality, cost-effective service levels.

Requirements

3+ years of experience in a facilities management role, specifically pertaining to provider development and management
The energy and desire to build strong relationships and speak with service providers every day
Willingness and desire to ask, learn, and engage with other team members in order to obtain cross functional team excellence
A demonstrated ability to provide support and guidance on fundamental computer applications and specific technical product questions, particularly in a fast-paced environment.
Strong attention to detail
Ability to quickly learn new tasks, adapt to new processes, and learn software solutions
A positive attitude to ensure service providers have the best possible experience working with ServiceChannel
Ability to work independently at home with a strong record of attendance and punctuality.
Proficient in Excel.

Responsibilities

Cultivate and lead partnerships with key providers, improve their service quality and scale the businesses
Define and manage complex KPIs for our providers and gather feedback to operationalize improvements
Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs.
Ideate on new ways to execute through existing processes and continuously find areas of opportunity to create efficiencies through new processes.
Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis.
Develop understanding of how changing marketplace impacts engagement with our providers and adjust strategies to react to those changes
Work with senior leadership as needed to outline value proposition, promote shared marketing strategies, meet growth targets
Engage in other departmental initiatives to learn the entire business and contribute to the goals set by our executive team
Works with SCM provider network development to find opportunities for innovation in our existing provider network and implement new guidelines or programs
Assist in sophisticated analysis projects to optimize both growth planning, value and execution strategies: performance metrics, etc.
Work closely with, and support, our client partners to ensure their provider network is meeting expectations.