Provider Onboarding Specialist

BetterHelp

1d•$50,000 - $58,000•Remote

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As the Provider Onboarding Specialist at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. Provider onboarding is a critical function for BetterHelp's success. It encompasses supporting therapists from their initial submission, all the way through their onboarding experience. The Provider Onboarding Specialist will work directly with providers during this stage to ensure they are moving quickly and getting their needs addressed. The Provider Onboarding Specialist will think creatively about ways to interact with providers and meet their needs. This role is on the Provider Growth team and reports directly to our Associate Manager, Provider Onboarding.

Requirements

Minimum of 2+ years experience in an operations role in an early-stage technology, healthcare or similar environment
Strong verbal and written communication skills
Incredibly empathetic with strong active listening skills, yet able to maintain appropriate boundaries
Ability to work cross-functionally
Data driven with the ability to translate findings into actionable insights
Experience working in Google Sheets & Customer Service Tools, e.g. Intercom, Kustomer

Nice To Haves

International market experience
Has worked directly with healthcare providers
Customer service experience

Responsibilities

Collaborate with international teams and provider acquisition to move providers efficiently to go live and adding hours in order to meet goals of converting credentialed providers to live
Partner with the team to pilot performance improvement projects (i.e. A/B test outreach to increase conversion and improved flows to decrease time to go live) and other projects as directed
Partner with technology, data, and marketing teams to translate ideas into actionable activities to improve provider acquisition
Call, text and email with Providers to encourage their activation and growth
Communicate with internal and external behavioral health providers around optimal profile and scheduling initiatives
Work on other process improvement projects as directed