Provisioning Technician

L3HHCM20•Tallahassee, FL

2d•$49,500 - $106,000•Remote

About The Position

Support L3Harris FTI Order Management team as a Provisioning Technician working with telecommunications industry vendors/partners to provide products or services such as access bandwidth required to fulfill program orders. In this role, the applicant must have current knowledge of Telecom industry ordering practices including new installations, changes and disconnection of products. Critical job duties include examining and processing orders, tracking deliveries and performing data organization and entry tasks required to monitor and communicate progress of orders while collaborating with technical teams to solve problems as quickly as possible. As a provisioning specialist, applicant must possess strong time management skills and an understanding of basic software applications.

Requirements

Requires a High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.

Nice To Haves

Basic domain knowledge and understanding of LEC/CLEC & IXC connectivity and infrastructure
Expert knowledge of telecommunications carrier ordering systems and processes
Strong software scripting knowledge to assist with data analysis
Strong knowledge of all MS Office suites
Strong data analytical background, identifying patterns, determining root causes
Strong written and verbal skills, including enhanced capacity for multi-tasking
Strong organization skills and process oriented

Responsibilities

Order and coordinate all necessary vendor telecommunication products and services to fulfill FAA order requirements on the FTI network
Collaborate with Telco engineering and field management personnel to ensure access/transport circuits are delivered in accordance with expected delivery intervals
Provide and maintain regular circuit status within implementation databases/software tools while communicating with engineering and field management supporting on-time delivery of orders
Liaison to telecommunication vendor provisioning teams resolving administrative and/or technical issues for active orders
Write, submit, process and coordinate all provisioning related documents (Telecom Service Orders-TSO/PONs, Supplements, LOA/CFAs, DLRs, CANs and Access Carrier Reports, etc.) to/from all carriers as required
Provide support as needed to service delivery teams during acceptance testing and turn-up of FTI program services
Contribute to continued development of new and existing procedures supporting ordering, provisioning and delivery of telecommunications products and services
Provide data analysis of existing and ordered circuit inventories ensuring data integrity and accuracy
Ability to obtain a FAA Public Trust Clearance