Psychiatry Support Coordinator
About The Position
Welcome to Foresight Mental Health. Join a team with purpose! At Foresight Mental Health, we are committed to supporting our providers and offering opportunities for mental health professionals to grow, share, and mentor while providing compassionate care to our clients! We invite you to consider joining our team, dedicated to the purpose of improving access to high-quality, mental health care. The Psychiatric Support Coordinator is an active participant of the Psychiatry Operations team. Their main responsibilities revolve around provider, patient, and operations requests. They will manage a multitude of responsibilities to help alleviate additional work for Foresight providers. This position is challenged to balance all of the priorities of provider and patient requests efficiently and effectively. They will work closely with fellow team members and team leaders. You will have active involvement in the growth and changes as the department develops, therefore adaptability is absolutely essential to this position.
Requirements
- Experience in the mental health field/Clinical Setting preferably as a pharmacy technician or medical assistant
- One-plus year of customer experience
- Proficiency in EHR systems
- Excellent verbal and written communication skills, and calm in high-stress and crisis situations
- Ability to work on a computer for prolonged periods while sitting at a desk
- Access to a private workspace that complies with the Health Insurance Portability and Accountability Act (HIPAA) privacy guidelines
- A self-starter attitude, with a passion to grow, learn, organize and create in service to improving mental health care
- Excellent interpersonal skills and a team-player attitude
- Attention to detail, and a willingness to ask for help
Responsibilities
- Work a full-time hourly position with a hybrid schedule 8:30 AM to 5:00 PM EST
- On-site in the Smyrna office Monday-Thursday and remote on Friday
- Communicate and collaborate with team members and complete tasks in a timely manner
- Provide phone reception support by answering calls, directing inquiries appropriately, and ensuring timely communication with members and providers
- Coordinate intake and follow- up appointment scheduling, medication refill requests, prior authorizations, lab orders and genetic testing, as well as assisting in documentation requests.
- Complete daily tasks in order to achieve the projected metrics
- Effectively utilize conflict resolution and de-escalation techniques to resolve any member issues and support distressed patients
- Attend meetings placed by supervisor(s) to stay up to date with relevant changes
Benefits
- Comprehensive medical, dental and vision coverage
- Nine company paid holidays
- The opportunity to be part of a culture of connection and respect working toward our shared purpose!
- Comprehensive benefits package, including medical, dental, and vision coverage;401K with company-paid match; employer provided short-term and long-term disability insurance and Employer provided basic life insurance; access to pet insurance and Student Loan counseling services; free Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
