PT Bellperson/Valet
About The Position
As Bell/Valet at Fairmont Sonoma Mission Inn and Spa, you will be the first point of contact for our valued guests, creating a warm and welcoming experience from the moment they arrive. If you have a passion for hospitality, excellent communication skills, and a dedication to delivering exceptional service, this could be the perfect role for you! include the following: Assist all guests during and throughout their arrival and departure. Maintain cleanliness, safety and order in all of his/her work areas. Ensure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Front Drive Manager. Be a Fairmont Sonoma Mission Inn & Spa ambassador, an essential first or last contact for our VIP’s and group guests. Maintain open lines of communication with all other hotel departments, especially the director of Front Office Operations/Guest Services Manager/Supervisor, and the Front Desk/Royal Services/Bell staff. Assist the Front Office Managers in various projects, completing assigned work in a timely and professional manner. Coordinate Golf Club movements Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of “Bell person & Valet” service standards Assisting with replacing propane at the fire-pits Covering up the fire-pits and outdoor furniture during inclement weather Ensure the outdoor furniture is neatly arrange and organize. Assisting with all & any food service items & other equipment being returned to their respective departments Managing the inventory and maintenance of the bikes and bike equipment, along with the lawn games and setting up & storing the lawn games daily Actively supporting all hotel committees (Green, RiiSE, Healthy & Safety, Guest Satisfaction, Heart of House) Reporting all engineering, maintenance and housekeeping requests & concerns Immaculate grooming Able to lift 30 pounds and to walk up and down 3 flights of stairs Have a clean valid CA divers license Hourly rate $20.00
Requirements
- Ability to smile warmly and sincerely and express his/her thoughts and actions in a professional manner.
- Strong communication skills to interact with all types of guests and employee situations.
- Ability to work under pressure and in guest contact areas and prioritize information quickly.
- Ability to organize and prioritize based on guest needs to maintain team flow and efficiency.
- Hourly rate $20.00
Responsibilities
- Assist all guests during and throughout their arrival and departure.
- Maintain cleanliness, safety and order in all of his/her work areas.
- Ensure all complaints are handled in a caring and professional manner with the proper follow-up action taken. Follow up logged and communicated to Front Drive Manager.
- Be a Fairmont Sonoma Mission Inn & Spa ambassador, an essential first or last contact for our VIP’s and group guests.
- Maintain open lines of communication with all other hotel departments, especially the director of Front Office Operations/Guest Services Manager/Supervisor, and the Front Desk/Royal Services/Bell staff.
- Assist the Front Office Managers in various projects, completing assigned work in a timely and professional manner.
- Coordinate Golf Club movements
- Understanding and consistently practicing all aspects of the Fairmont/ACCOR/LQA and other aspects of “Bell person & Valet” service standards
- Assisting with replacing propane at the fire-pits
- Covering up the fire-pits and outdoor furniture during inclement weather
- Ensure the outdoor furniture is neatly arrange and organize.
- Assisting with all & any food service items & other equipment being returned to their respective departments
- Managing the inventory and maintenance of the bikes and bike equipment, along with the lawn games and setting up & storing the lawn games daily
- Actively supporting all hotel committees (Green, RiiSE, Healthy & Safety, Guest Satisfaction, Heart of House)
- Reporting all engineering, maintenance and housekeeping requests & concerns
- Immaculate grooming
- Able to lift 30 pounds and to walk up and down 3 flights of stairs
- Have a clean valid CA divers license
Benefits
- Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
- Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
