PT Shuttle Driver - Weekends/1st shift

Sonesta International Hotels Corporation•Sonesta Charlotte, NC

19h•$17

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive —bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary The Van Driver (VD) operates the hotel van to and from guest destinations in a safe and courteous manner. Job Description DUTIES AND RESPONSIBILITIES : Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle. Operate vehicle in accordance with state laws; observe all airport rules pertaining the shuttle vehicles. Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities. Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times. Maintain vehicle mileage log. Regularly inspect and clear hotel entrance and surrounding areas of litter and debris. Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying folding of hotel laundry. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management. Ensure guest special requests are fulfilled and proper delivery of guest services is delivered. Ensure compliance with federal, state and local laws regarding health, and safety. Perform other duties as assigned.

Requirements

High School diploma or equivalent required.
One year of previous hotel experience, or retail customer service preferred.
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 100 pounds.
Frequently handling objects and equipment.
Will be required to work mornings, evening, weekends, and holidays.

Nice To Haves

Previous background from the extended stay industry preferred.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Respond to all guest requests for shuttle service in a prompt and courteous manner; assist guests with luggage while boarding and off-loading vehicle.
Operate vehicle in accordance with state laws; observe all airport rules pertaining the shuttle vehicles.
Explain and promote hotel facilities, outlets and services to guests and provide information regarding local attractions and activities.
Perform daily inspection of vehicles; take necessary action to correct deficiencies or unsafe conditions; keep vehicle clean and neat at all times.
Maintain vehicle mileage log.
Regularly inspect and clear hotel entrance and surrounding areas of litter and debris.
Assist in housekeeping and/or laundry duties to include house attendant rounds and the washing, drying folding of hotel laundry.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
Ensure compliance with federal, state and local laws regarding health, and safety.
Perform other duties as assigned.