Public Area Attendant

Sage Hospitality•Denver, CO

6d•$19 - $19•Onsite

About The Position

Hilton Denver City Center is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Overview Maintains cleanliness and order in lobby and common guest areas. Provides prompt and courteous service to guests.

Requirements

No formal education required.
No experience required
Ability to meet standard appearance.
Ability to meet cleaning standards.
Basic understanding of cleaning methods, cleaning implements and chemicals
Lifting cleaning supplies -30 lbs., pushing and pulling equipment -30-50 lbs., carrying supplies -30 lbs. (All done frequently during shift).
Bending to start machines and load chemicals -done frequently during shift.
Must be able to be on feet and walk behind floor care equipment for full shift. Continuous standing may be required.
No driving required.

Responsibilities

Maintains parking lot and public space cleanliness.
Complete daily, weekly and quarterly cleaning checklists.
Dust and polish furniture, fixtures, thresholds, base boards, railings, elevators, stairwells and window frames.
Vacuum and spot clean carpeting, upholstery and drapery. Remove any gums from surfaces.
Clean and shine all glass and metal surfaces.
Empty all materials from trash receptacles and polish. Replace trash bags if used. Remove trash to dumpster.
Clean offices as assigned.
Clean public restrooms and stock with supplies.
Clean public and service elevators (inside and out).
Complete all restocking and cleaning duties by performing opening and closing side work as instructed.
Appearance must be clean and professional with a cheerful and courteous demeanor at all times.
Notify housekeeping leadership, maintenance department or MOD of malfunctioning equipment, supplies needed or damage to floor covering, upholstery,
Attends all departmental meetings in person in order to enhance communication and gain knowledge of products, service and facility.
Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide customer service.
Follow all safety guidelines to ensure safety and protection of self, associates and guests.
Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
Supervise service of guests, being watchful of signals from guests in need of service.
Assist manager to establish and monitor side-work duty completion.
Maintain bank to SOP, keep it balanced and secure at all times.
Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
Communicate daily with restaurant manager with regard to special events, house counts, etc.
Assist restaurant managers in conducting menu classes and taste panels.