Public Engagement Representative
About The Position
Our Public Engagement Representatives are part of a dynamic team whose goal is to greet and interact with Museum guests. Individuals in this position are responsible for creating a warm and welcoming experience to all that visit the museum, selling tickets to the museum and historic ships selling and promoting membership, assisting customers in the Museum Store, as well as occasionally assisting with after-hours events and public programs. What you'll do here: Provide a positive, welcoming and helpful front of house experience Sell admission tickets at the front desk and various ticket booths Upsell guided tours and other museum events/programs Assist customers in the store with purchase decisions and process store sales Restock merchandise as needed and clean store/store displays Provide tourism information beyond the museum to visitors Assist in the selling and promotion of membership packages Service inbound calls and inquiries in a professional manner Maintain accurate cash drawers and reports Report out-of-order interactives or needed repairs in galleries to supervisor Receive deliveries and mail What you bring to the role: Positive, friendly, welcoming attitude Ability to work with visitors of all ages that visit the museum particularly school aged groups Good interpersonal communication and telephone skills Excellent organizational skills and attention to detail Excellent written and verbal communication skills Superior customer service skills, cash handling experience preferred Ability to work as part of a dynamic team, as well as independently on various projects Ability to handle confidential information Ability to work weekends and holidays is required Ability to work occasional evening hours High School Diploma or equivalent required Must be age 18 years or older
Requirements
- Positive, friendly, welcoming attitude
- Ability to work with visitors of all ages that visit the museum particularly school aged groups
- Good interpersonal communication and telephone skills
- Excellent organizational skills and attention to detail
- Excellent written and verbal communication skills
- Superior customer service skills, cash handling experience preferred
- Ability to work as part of a dynamic team, as well as independently on various projects
- Ability to handle confidential information
- Ability to work weekends and holidays is required
- Ability to work occasional evening hours
- High School Diploma or equivalent required
- Must be age 18 years or older
Responsibilities
- Provide a positive, welcoming and helpful front of house experience
- Sell admission tickets at the front desk and various ticket booths
- Upsell guided tours and other museum events/programs
- Assist customers in the store with purchase decisions and process store sales
- Restock merchandise as needed and clean store/store displays
- Provide tourism information beyond the museum to visitors
- Assist in the selling and promotion of membership packages
- Service inbound calls and inquiries in a professional manner
- Maintain accurate cash drawers and reports
- Report out-of-order interactives or needed repairs in galleries to supervisor
- Receive deliveries and mail
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
