Public Sector Sales Engineer

Avaya

1d • Remote

About The Position

Avaya is seeking a Sales Engineer  to join our Public Sector CTO team. This is a high-impact, hybrid role encompassing hands-on technical engineering, pre-sales architecturalsupport, and post-sales escalation management. You will serve as the primary technical pivotpoint for US Federal and SLED (State, Local, and Education) sectors, ensuring our corehardware and software solutions meet the most stringent cybersecurity and interoperabilitystandards in the world.

From managing JITC certifications at Fort Huachuca to maintaining a sophisticated homeinteroperability lab, you will act as a trusted technical advocate for Avaya’s mission-criticalpublic sector implementations.

Requirements

• Technical Depth: Minimum 5 years of hands-on experience configuring and installingAvaya Aura (CM, SM), Contact Center, and SBCs.
• Protocol Expertise: Deep proficiency in SIP, Assured Services SIP (AS-SIP), H.323,Quality of Service (QoS), and Audio/Video Conferencing.
• Federal Testing: Minimum 2 years of experience with JITC testing procedures and theUS DoW Unified Communications Requirements (UCR) document.
• Cybersecurity: Minimum 5 years of experience in STIG compliance and NIST-basedcyber penetration testing.
• Travel: Ability to travel to Sierra Vista, AZ multiple times per month (if not locallybased).

Nice To Haves

• Direct experience taking a product through the JITC approval process in person at FortHuachuca.
• Proven track record integrating GDIT ViPER secure phones and E911 systems withAvaya Aura.
• Experience with automated hardening tools like SteelCloud.

Responsibilities

• Certification & Testing: Lead the coordination and hands-on execution of testing at theJoint Interoperability Test Center (JITC) at Fort Huachuca. This includes pre-testconfiguration, cyber hardening, and managing cross-functional teams during large-scaletest cycles.
• Cybersecurity Hardening: Manually and via automated tools (e.g., SteelCloud),"harden" Avaya software and hardware to meet DISA STIG requirements and performpenetration testing per NIST standards using tools like Nessus or Qualys.
• Home Lab Management: Establish and maintain a functional home-basedinteroperability lab (equipment provided) to validate 3rd-party integrations (GDITViPER, E911, etc.) in support of strategic sales opportunities.
• Strategic Consulting: Act as a technical advisor for the Federal CTO, participating inface-to-face customer meetings, presentations, and high-level account retentionstrategies.
• Cloud & FedRAMP Support: Provide technical consultation for Avaya’s on-premiseand Cloud-based solutions (FedRAMP and IL4H), assisting with third-party audits andcompliance.
• Technical Escalation: Support Avaya’s service teams in troubleshooting unique Federalimplementations, specifically those involving complex security hardening that requiresAuthority to Operate (ATO) sign-off.
• Mentorship: Develop and lead a training program to mentor team members on legacyAura core solutions, allowing the CTO team to scale toward next-generation solutions(Infinity, IL4H).

Benefits

• Home-Based Office: This position is remote, with an allowance for power consumptionrelated to the required home lab.
• Equipment Provided: Avaya provides all necessary hardware for your homeinteroperability lab.
• Mission-Driven Work: Support the critical communication infrastructure of the USFederal Government and Department of Defense.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level