Public Service Officer

Dallas College

1d•$24

About The Position

The Public Service Officer (PSO) position provides a safe and secure environment for all employees and visitors at assigned location(s) so faculty can focus on teaching and students can concentrate on learning. Provides general assistance (gives directions, answers questions, provides information, etc.) to faculty, staff, students and visitors and projects a positive image of Dallas College by maintaining a pleasant and professional demeanor. Contributes to the overall safety and security of students, employees, visitors, and Dallas College property by maintaining a uniformed presence. Requests assistance from Dallas College police officers for law enforcement matters, or off-campus police, fire, and EMS personnel as needed. Assists Dallas College Police Officers as directed within the scope of responsibility.

Requirements

18 years of age.
Graduation from high school, vocational school or equivalent or passed a GED test.
Valid Texas driver's license with a satisfactory driving record that meets or exceeds Dallas College policy and standards to operate a Dallas College vehicle.
No previous security experience is required.
Good physical condition, capable of walking and/or standing for long periods of time without the aid of canes, crutches, or similar tools.
Eyesight and hearing of sufficient acuity to accomplish the job duties.
Operate a handheld radio.
Flexibility to workdays, evenings, or nights; overtime may be required.
Criminal record clear of felony convictions and personal history must be above reproach, and stable employment record.
Official transcripts will be required.
Will be subject to a criminal background check.
Some positions may be subject to a fingerprint check.
Knowledge of public security codes, policies, and regulations.
Ability to react calmly and effectively in emergency situations.
Able to perform security and safety checks of college grounds and facilities to ensure a safe and healthy environment.
Able to identify safety hazards and assists students, faculty, staff to hazardous material incidences.
Skill in detecting problems and report information to appropriate personnel.
Able to responds to fire and medical emergencies and provides crises intervention in conflict or emergency situations.
Evaluates circumstances, coordinates outside responses, and secures hazardous area.
Able to provide customer service, information and assistance to students, staff, faculty and the general public.
May be required to broadcast emergency messages using appropriate notification systems.
Ability to provide excellent verbal and written communications.
Must have the ability to maintain the security and integrity of the critical infrastructure of Dallas College.

Nice To Haves

Bilingual or multilingual preferred.

Responsibilities

Provide directions to locate buildings, offices, and clinics and other general helpful information to visitors.
Stand for long periods of time at a stationary post or while directing traffic.
Patrol buildings, grounds, parking lots, garages, and stairways on foot or by vehicle, checking for fires, water leaks, and general building security; report safety hazards and physical security deficiencies verbally and in writing.
Monitors hallways with attention to classroom activity ensuring a comfortable and safe academic environment.
Ensure all personnel entering the complex or building on campus or other College property are properly identified.
In conjunction with a College Police Officer, respond to medical assistance requests, assisting the Officer and leading the responding EMS personnel to the appropriate location.
Write reports on incidents occurring on college property, including irregularities, emergencies, or suspicious activity.
Report all irregularities, emergencies, or suspicious activity to the Department.
Issues parking citations for handicapped parking violations.
Responds to low risk calls for service to assess the scene and to determine the need for and if necessary, request the response of police, fire, or EMS.
Observe activities to determine if an offense is being committed or is about to be committed, and if necessary, request the response of police, fire, or EMS.
Assist persons being evacuated in emergencies.
Hear and respond to audible emergency alarms and instructions transmitted on the police radio.
Respond audibly to public inquiries and transmit clearly over a police radio.
Provide occasional personal escort services to students, staff, faculty, or visitors.
Upon request, ensure faculty and staff have access to the facilities they need to perform their job.
Locks/unlocks doors on a regular schedule and as requested by individuals (if appropriate).
Provide motorist assistance when needed or requested.
Assist sworn police personnel as directed.
Assist sworn police personnel with detained or arrested persons.
Responsible for other reasonable, related duties as assigned.
Completes required Dallas College professional development training hours per academic year.
Performs other job duties as required.