Public Services Assistant

Niagara University•Niagara University, NY

About The Position

Under general supervision, the Public Services Assistant provides circulation and customer service assistance to patrons and acts as the building and student supervisor during evening and weekend shifts. ESSENTIAL DUTIES Provides exemplary customer service. Works regular shifts at the primary service point, overseeing building activity. Supervises student employees. Trains student employees. Provides general Library and technology assistance and refers users to librarians or other departments depending on the complexity of the inquiry. Provides oversight of the Library during evening and weekend hours. This can include (but is not limited to) opening and closing the building, reporting building maintenance and security issues, handling emergencies, and ensuring the orderliness of the building. Provides circulation services and assists Library patrons with collection inquiries. Ensures confidentiality of patron records. Assists with shelving materials and collection maintenance projects. Collaborates with other Library staff on programming and outreach. Helps patrons use printers, the wireless network, and Library equipment. Troubleshoots equipment problems. Performs other duties as assigned that contribute to the efficient and effective operation of the Library. This is not necessarily an all-inclusive list of job duties. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. GENERAL DESCRIPTION : % of Time 60%: Provides customer and circulation services. 20%: Supervises student aides and monitors building operations. 10% Provides stack maintenance and shelves books. 10%: Completes projects and assignments.

Requirements

Ability to work late nights and weekends.
Adjustment of regular schedule may be required during the semester.
Must be able to communicate effectively with others.
Able to present a positive attitude, work cooperatively as a team member, and place top priority on customer service.
Comfortable in proactively seeking out patrons to help in all areas of the Library.
Strong organizational and supervisory skills.
Ability to work accurately, with an attention to detail.
Ability to understand and utilize specialized Library software and equipment.
Must be able to demonstrate a strong commitment to diversity and work with diverse students, faculty, staff, and community clientele.
High School diploma required with education, training and experience that provides the necessary knowledge, skills and abilities.

Nice To Haves

A minimum of one year of experience performing similar tasks is preferred.
Library experience preferred.

Responsibilities

Provides exemplary customer service.
Works regular shifts at the primary service point, overseeing building activity.
Supervises student employees.
Trains student employees.
Provides general Library and technology assistance and refers users to librarians or other departments depending on the complexity of the inquiry.
Provides oversight of the Library during evening and weekend hours. This can include (but is not limited to) opening and closing the building, reporting building maintenance and security issues, handling emergencies, and ensuring the orderliness of the building.
Provides circulation services and assists Library patrons with collection inquiries.
Ensures confidentiality of patron records.
Assists with shelving materials and collection maintenance projects.
Collaborates with other Library staff on programming and outreach.
Helps patrons use printers, the wireless network, and Library equipment.
Troubleshoots equipment problems.
Performs other duties as assigned that contribute to the efficient and effective operation of the Library.