Quality and Continuous Improvement Manager

The Pond Guy Inc. • Armada, MI

2d

About The Position

As our Quality and Continuous Improvement Manager, you will be responsible for building the organization’s quality systems and continuous improvement practices while leading structured improvement initiatives across products, processes, and operations. In this role, you will create and sustain a practical, right-sized QMS grounded in disciplined, risk-based quality practices, ensuring the appropriate level of inspection and control without unnecessary complexity.

You will analyze quality and performance data to identify trends and systemic risks, translating insights into actionable improvement initiatives that enhance product quality, operational effectiveness, and customer satisfaction. You will provide leadership and mentorship to the Quality team, partner closely with Engineering, Operations, and Support teams, and reinforce the consistent use of structured, data-driven problem-solving methods in daily operations.

Requirements

• 5+ years of progressive experience in Quality and/or Continuous Improvement within a manufacturing or distribution environment
• 3+ years of leadership experience managing teams, projects, and improvement initiatives
• Proven experience designing, implementing, or significantly improving a Quality Management System (QMS)
• Strong structured, data-driven problem-solving capability, including exposure to Lean and Six Sigma principles and root cause methodologies
• Demonstrated ability to analyze operational and financial data to identify trends and drive measurable improvement results
• Hands-on experience with metrology principles and common measurement tools (micrometers, calipers, gauges), including understanding of calibration practices and measurement reliability
• Strong communication and cross-functional influence skills, with the ability to drive alignment across Engineering, Operations, and Support teams
• Practical, results-oriented leadership style with the ability to balance strategic thinking and hands-on execution

Responsibilities

• Lead, mentor, and develop the Quality team (4–8 team members) to ensure consistent application of quality standards and continuous improvement practices
• Design, implement, and continuously improve a scalable, Quality Management System (QMS), including supplier quality and inspection processes
• Analyze product performance data (repairs, returns, defects, warranty activity, and customer feedback) and apply structured, data-driven problem-solving methodologies to drive sustainable improvements
• Lead cross-functional continuous improvement initiatives in partnership with Engineering, Operations, and Support teams to ensure execution and measurable results
• Evaluate and prioritize improvement initiatives based on financial impact, including ROI, capital investment, and operational performance
• Establish and standardize best practices to improve efficiency, reduce waste, and enhance product reliability
• Support internal and external quality audits in a practical, non-ISO manufacturing environment

Benefits

• Blue Cross Blue Shield Healthcare
• Blue Cross Blue Shield Dental Insurance
• Blue Cross Blue Shield Vision Insurance
• Short-term Disability Insurance
• Long-term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Life Insurance
• Paid Time Off
• Holiday pay effective immediately (8 holidays recognized)
• 401 (k) with employer 4% match and revenue sharing
• Employee referral program
• Additional Training Programs: Career Development and Department Shadows

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed