Quality Assurance Analyst (PLADS BoB QA)

Aflac, Incorporated•Columbus, GA

1d•$55,000 - $80,000•Remote

About The Position

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all…The Aflac Way. Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac. Worker Designation – This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance. What does it take to be successful at Aflac? Acting with Integrity Communicating Effectively Pursuing Self-Development Serving Customers Supporting Change Supporting Organizational Goals Working with Diverse Populations

Requirements

Knowledge of state and federal FMLA regulations.
Solid knowledge of regulatory compliance.
Excellent verbal and written communications and interpersonal skills.
Ability to interact and collaborate with various internal partners including leadership.
Microsoft Office Suite.
Strong analytical, problem-solving and investigative skills.
Exceptional attention to detail.
Ability to learn in a fast-paced environment.
Bachelor's Degree Healthcare, Business Administration, or a related field
3 or more years of job related experience
Or an equivalent combination of education and experience

Nice To Haves

Knowledge of medical disability management (preferred)
PLADS Product Knowledge – STD/LOA

Responsibilities

Monitors quality indicators with a proactive approach and takes steps to reduce deficiencies.
Identifies and corrects process gaps within service channels, implementing solutions for better performance.
Prepares periodic reports on quality volumes.
Mitigate negative impacts and loss of business
Supports project delivery by providing technical process expertise to align projects with established practices.
Conducts investigations and reviews of data practices to identify compliance issues and recommend actions.
Independently collect and analyze operational data, using standard tools to make recommendations that support departmental decisions.
Assess and evaluate projects deliverables and processes to identify opportunities for improvement.
Plans and conducts reviews of business data and metrics using standard methodologies, to identify weaknesses and recommend actions to improve performance.
Review and interpret information and provide advice to internal clients on an appropriate action, to comply with procedural and regulatory requirements.
Maintain document audit trail of activities to protect and support the organization, and the business in delivery standardization.
Performs other duties as required.

Benefits

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
an opportunity to purchase company stock
11 paid holidays
up to 20 days PTO to be used for any reason
state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being