Quality Assurance Analyst

Symetra

13d • $25 - $41 • Remote

About The Position

You will be responsible for ensuring financial and non-financial transactions
and interactions are handled according to regulatory requirements, quality
standards and published procedures. Responsible for helping to drive quality
standards and practices and may act as a subject matter expert for procedure and
training efforts.

Requirements

• 5-7 years of cumulative, relevant experience
• Requires extensive knowledge of duties.
• Must have excellent verbal and written communications skills, typically developed through a combination of job-related training and experience.
• Analyzes and resolves varied office problems; uses initiative and independent judgment within established procedural guidelines.
• May be relied upon in escalation situations.

Responsibilities

• Transaction and Customer/Agent/Broker Interaction Review -Conduct review of financial and non-financial transactions, document results, provide feedback and trend analysis to management and employee -Conduct review of customer/agent/broker interaction, document results, and provide feedback and trend analysis to management and employee. -Continuously driving quality standards in area of expertise
• Provide subject matter expertise for procedure documentation and training efforts. -May provide occasional training for business areas.
• Participate in projects and individual assignments. -Conduct self-audits, document results and analysis. -Report generation and regular review
• Team Cross-Training -Required to cross train within Quality group to provide back-up on at least 1 or more business areas, program/initiatives, report generation/review

Benefits

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed