Quality Assurance Associate

Conduent • Plano, TX

3d • $18 - $18 • Onsite

About The Position

The Quality Assurance Associate is responsible for overseeing and maintaining quality standards within a fast-paced print/mail environment. This role ensures that all client work meets established quality benchmarks through detailed sampling, accurate data entry, and collaboration with the Quality Control (QC) team. The ideal candidate is detail-oriented, analytical, confident, and able to work both independently and as part of a team.

Requirements

• Ability to complete a criminal background check and drug screenings successfully
• Strong attention to detail and data analysis skills
• Excellent written and verbal communication
• Proven problem-solving and conflict resolution abilities
• Ability to multi-task while maintaining accuracy
• Strong time management and organizational skills
• Proficient in Microsoft Teams, Word, Excel, and Outlook
• Able to work independently and in a team environment

Responsibilities

• Inspect and sample client work to ensure quality compliance
• Accurately enter and analyze data in QMS
• Identify errors, trends, and process improvement opportunities
• Escalate issues to management and assist in de-escalating concerns
• Document findings and maintain accurate quality records
• Support audits and client visits

Benefits

• health insurance coverage
• voluntary dental and vision programs
• life and disability insurance
• a retirement savings plan
• paid holidays
• paid time off (PTO) or vacation and/or sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed