QUALITY ASSURANCE COORDINATOR

State of Arkansas•Little Rock, AR

About The Position

Coordinates all federal and state activities related to licensure and certification activities for Arkansas long-term care facilities, including but not limited to, the review and processing of name change requests, bed increase/decrease actions, changes of ownership, facility closures, and the initial licensure of long-term care facilities. Reviews and processes administrator and director of nursing (DON) change requests. Audits minimum staffing quotas on monthly basis, ensuring that staffing information is entered by providers into the QuickBase application. Coordinates with state and federal agencies in policies and procedures. Collaborates with various internal and external stakeholders to carry out work functions. Provides overall informational support related to licensure and certification. Provides limited technical support for various databases and applications that are utilized for licensure and certification functions, coordinating with DPSQA IT, if necessary. Provides the latest information to providers to ensure timelines are met. Complies data, prepares and sends reports to requesting entities and DHS personnel. Thoroughly reviews correspondences and documents. Monitors assigned mailboxes, ensuring that inquires are addressed in a timely manner. The Quality Assurance Coordinator is the caretaker of quality within an organization. The coordinator ensures that products and services consistently meet established quality standards, industry regulations, and customer expectations. This role demands a proactive professional who not only monitors and evaluates processes but also implements corrective measures and continuous improvements. This classification is essential to maintain operational excellence, bolster customer satisfaction, and ensure compliance with both internal policies and external regulatory requirements.

Requirements

Proficiency in quality assurance software and Microsoft Office tools (especially Excel).
Excellent analytical, problem-solving, and communication skills.
Strong organizational skills and an ability to manage multiple projects simultaneously.
A detail-oriented mindset combined with the aptitude to think critically and collaboratively.
A proactive attitude focused on continuous improvement and excellent customer service.
Bachelor’s degree in Business Administration, Industrial Technology, Quality Assurance, Engineering, or a related field.
Minimum of 4 years of progressively responsible experience in quality assurance or quality control environments.
Experience working in environments such as manufacturing, healthcare, or service industries, where regulatory compliance and quality standards are critical, may be required.

Nice To Haves

Knowledge and experience using Microsoft office products and Docushare for both saving documents and retrieving.
Experience with FOIA requests
Ability to coordinate and monitor activities of a licensure program, especially for long-term care providers
Able to interpret and utilize policies procedures and regulations to carry out work functions
Create and edit professional correspondence reports and other document s
Strong ability to collaborate and communicate effectively
Strong organizational and multitasking skills

Responsibilities

Create, update, and enforce quality control procedures and policies.
Establish benchmarks and tracking mechanisms that support quality initiatives.
Conduct regular audits, inspections, and tests across production or service-delivery environments.
Analyze production and process data to detect areas in need of improvement, ensuring that quality benchmarks are met consistently.
Serve as the liaison between operations, production, and management teams to address quality issues.
Coordinate with various personnel to communicate quality findings, propose improvements, and ensure shift-level adherence to quality protocols.
Investigate product or service discrepancies, customer complaints, and operational non-compliance issues.
Develop and recommend corrective and preventive actions, reducing the risk of recurrence and enhancing the overall quality framework.
Prepare detailed quality reports, summarizing audit results, trends, and recommendations for upper management.
Maintain thorough documentation regarding quality audits, process deviations, and corrective actions.
Develop training materials and conduct sessions to educate personnel on quality standards and new or revised procedures.
Ensure that all team members are up-to-date on the latest quality and regulatory guidelines.
Ensure that all quality assurance practices align with industry standards, safety guidelines, and regulatory requirements.
Support internal and external inspection processes by preparing necessary documentation and evidence of compliance.