Quality Assurance Lead

Leidos•Fort Belvoir, VA

15h•$116,350 - $210,325•Onsite

About The Position

Leidos is seeking a Quality Assurance Lead to support large-scale migration and operations on a large, high-profile DOD contract in Fort Belvoir, VA . The I3TS program provides enterprise-wide IT support to enable DTRA’s Information Management & Technology Directorate (ITD) to consolidate, modernize, and continuously innovate the delivery of IT services and mission capabilities to DTRA’s internal and external mission partners operating in CONUS and OCONUS locations. The QEC Representative will focus primarily on supporting the DTRA Program. The QEC Representative will ensure all performance standards, measures, service level agreements (SLAs), Acceptable Quality Levels (AQLs), and contract deliverables are in conformance with the contract and performance work statement (PWS), the Quality Assurance Surveillance Plan (QASP), Leidos’ Engineering Edge NextGen (EENG) standard methodologies, industry standards and best practices, and the Quality Management Plan (QMP). The QEC Representative will provide quality governance across program deliverables, service performance metrics, and improvement initiatives to ensure consistent adherence to contractual requirements, organizational standards, and customer expectations. This role will provide oversight of deliverable quality across the program, ensuring contract deliverables meet required standards prior to submission and implementing quality review practices that improve acceptance rates and reduce rework. As opportunities to improve process and performance are identified, the QEC Representative will guide the improvement to ensure effective implementation is achieved, including facilitating process improvement events and root cause analysis efforts to strengthen service delivery and program outcomes. The position is expected to be at Fort Belvoir embedded with the customer. Clearance: Currently possess a DoD Top Secret Security Clearance (Must be a U.S. Citizen).

Requirements

Requires a BS or equivalent and 12-15 years of prior relevant experience or Masters with 10-13 years of prior relevant experience.
Currently possess a DoD Top Secret Security Clearance.
Experience defining or improving processes, standards, or workflows.
Experience working with SharePoint and MS Office Products (Word, Excel, PowerPoint).
Proven experience in developing and maintaining Quality Control Plans (QCP).
Strong understanding of quality assurance and control processes.
Strong oral and written communication skills.
Experience conducting process audits, performance reviews, and root cause analysis.
Ability to prepare detailed reports, deliverables, and documentation.
Ability to multi-task and function in a dynamic, fast-paced environment.
Experience defining and using quality metrics to guide improvement.

Nice To Haves

Familiarity with Government and DoD IT and security policies and requirements.
Experience serving as a QA Lead, Senior QA Analyst, or similar role.
Experience in ISO 9001:2015 and CMMI-SVC Industry Standards and Best Practices.
Experience supporting Service Level Agreements (SLAs), Acceptable Quality Levels (AQLs), or service performance metrics on large government programs.
Current industry certifications in quality management and or service management such as ISO 9001-20000.
Lean Six Sigma Green Belt certification.
Current ITIL4 Certification

Responsibilities

Quality Management : Support the Quality Manager in the execution of plans and activities that execute and measure the requirements according to Leidos policies and standards.
Support and lead the Quality Management Meeting for the contract in accordance with contract requirements and customer needs.
Report status of program activities and data to Program and Leidos Leadership as required.
Support other Quality actions and responsibilities across the program as required.
Support program Staff Meetings and reporting requirements.
Collaborate with various IT service teams to resolve problems and prevent future occurrences.
Support monitoring program service performance against contractual service level agreements and Acceptable Quality Levels to ensure service delivery standards are consistently achieved.
Prepare and review customer-facing deliverables, reports, performance summaries, and quality documentation to support program leadership and government stakeholders.
Performance and Control : Measure program performance against contractual requirements.
Review CDRLs, deliverables, IT Service processes, and support the full deliverable lifecycle for compliance with requirements to ensure quality standards are upheld and record results of reviews for tracking and analysis.
Provide structured deliverable quality oversight to ensure all contract deliverables meet required quality standards, formatting requirements, and contractual expectations prior to submission to the customer.
Take initiative to implement checks and balances that drive greater acceptance and minimize defects and rework.
Monitor internal Key Performance Indicators (KPIs) to identify trends in adherence to the Quality Management System.
Analyze SLA, AQL, and KPI performance data to identify service performance trends, risks, and opportunities for improvement.
Support quality governance activities by ensuring performance metrics, deliverable reviews, and quality data are consistently monitored, reported, and aligned with contractual performance expectations.
Conduct and support data management activities.
Internal Audits : Assist in the creation of the Internal Audit Schedule to drive compliance with PWS, QASP, Leidos Policies and Procedures, the Quality Plan, and other Industry Standards and Best Practices (such as ITIL, ISO 9001:2015 and CMMI-SVC) as applicable.
Ensure the Internal Quality Audit schedule is properly executed, identifying applicable objective evidence.
Communicate Opportunities for Improvement (OFI) and Corrective Action Requests (CAR) to stakeholders to ensure their comprehension and timeline requirements and drive them to closure.
Manage audit events and findings in the appropriate tracking tools.
Continual Improvement : Identify issues, process breakdowns, or negative trends and recommend them for improvement action.
Identify and communicate deliverables and services that fail to conform to quality standards that escape the process and are provided to the customer, recording these instances in the tracking tool.
Facilitate process improvement activities as necessary.
Conduct thorough root cause analysis to understand the underlying reasons for issues and appropriately identify corrective and preventive actions to address them.
Lead or support quality-focused improvement events aimed at improving service performance, strengthening deliverable quality, and reducing recurring defects or operational inefficiencies.
Track corrective and preventive actions drive to closure.
Impact: Works to achieve key project/program objectives and deliverables.
Responsible for entire projects or processes spanning multiple technical areas.
Manages large projects or processes with moderate impact on the achievement of sub-family results.
Complexity: Develops solutions to complex technical issues and problems that impact multiple areas or disciplines.
Regularly employs ingenuity and creativity to develop new technical solutions and systems in order to achieve functional objectives.
Communication: Communicates with internal team members across multiple areas and client team members.
May communicate with parties external to the organization (e.g., sub-contractors, vendors, etc.).
Works to influence project/team leaders regarding solution design, process and/or approaches.