Quality Assurance Lead (39170)

AMERICAN FUJI SEAL • Newton, NC

2d • $44,946 - $67,418 • Onsite

About The Position

The QA Lead's primary responsibility is to coordinate activities related to customer complaints and the related corrective actions. The QA Lead will also be responsible for assisting in maintaining audit compliance, covering QC vacancies, ensuring products meet the customer's specified standards, providing quality testing, product verification, machine calibrations, and data reporting.

Requirements

• Exercises independent judgment and discretion in matters of significance in a fast-paced environment
• Possesses strong project management and organizational skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline-oriented environment
• Possesses strong communication skills, including excellent written and verbal communication skills, to manage multiple priorities in a deadline-oriented environment
• Ability to work with others as well as independently.
• Demonstrates strong listening skills, values, and respects others’ ideas and contributions
• Possesses excellent interpersonal skills, which are needed to establish and maintain an influential relationship with others
• Ability to focus on goals, metrics, and results.
• Takes ownership and accountability for self and department.
• Uses resources efficiently, effectively, and timely.
• Must demonstrate an open and growth mindset, embracing change, stepping out of the comfort zone, and applying creativity in generating ideas and solutions
• Ability to approach troubleshooting, project development, and business performance analytically
• Regular, reliable attendance and demonstrates a strong work ethic

Responsibilities

• Communicates with customers, sales, service, and production departments related to complaint activities
• Maintains the master log of complaints
• Coordinates claims through the proper approval process
• Prepares weekly activity reports on pending complaints
• Evaluates customer returns, verifying defects and quantities
• Communicates and evaluates internal complaints
• Providing general analysis support to all departments, as needed
• Adheres to all plant rules, policies, and procedures
• Communicating quality issues with inter/intra-departmental staff and management
• Acting as back-up to QC Technicians as needed
• Perform other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed