Quality Assurance (QA) Strategy Lead

Colorado Access•Denver, CO

2d•$118,600 - $148,200•Hybrid

About The Position

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care. Why should you consider a career with Colorado Access? We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion. Find work/life balance: We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend. What you will do: We are looking for a QUALITY ASSURANCE (QA) STRATEGY LEAD who can help shape our vision and support our mission. Here is what the position will look like.

Requirements

Education: bachelor's degree in information technologies or a related field, or an equivalent combination of education and experience
Experience: Minimum of 8 years progressive experience working in software testing, quality or delivery roles with a minimum of 3 years leadership experience.
Knowledge, Skills, and Abilities: Must have ability to design test strategies across multiple systems, including knowledge of testing in CRM, UX, UAT, Automated testing, manual testing and specific external portals, such as member/provider portals and medical billing platforms testing. Proven ability to create and improve QA strategy. Demonstrates support for the company’s mission, vision, and values. Position requires excellent written and verbal communication skills. Must be proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, SharePoint) with the ability to work with a variety of testing and project management tools. Must possess HIPAA knowledge. Ability to manage multiple priorities and projects with tight deadlines. Ability to facilitate large testing meetings with technical SMEs as well as COA business partners.
Licenses/Certifications: A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Nice To Haves

Experience in healthcare QA is highly desired.

Responsibilities

Develop and maintain the enterprise QA strategy, establishing standardized testing methodologies, quality benchmarks, and risk‑mitigation practices across all platforms and initiatives.
Lead end‑to-end QA and UAT planning and execution for enterprise application initiatives, ensuring test scope, acceptance criteria, and environments are fully prepared before testing begins.
Oversee daily testing operations, monitor progress, resolve blockers, and escalate risks early to ensure readiness for deployment and successful project outcomes.
Review and evaluate vendor‑led testing strategies, scripts, and results, ensuring alignment with organizational standards and holding partners accountable for quality and timelines.
Provide quality oversight across technical and business workstreams, ensuring delivered solutions meet functional, operational, and regulatory requirements prior to release.
Develop, manage, and maintain core QA documentation, including high‑level test strategies, QA project plans, test case repositories, UAT playbooks, and readiness tracking materials.
Produce clear and actionable quality reporting, such as testing status updates, dashboards, defect summaries, and go‑live readiness assessments for leadership and stakeholders.
Facilitate cross‑functional collaboration, leading testing workshops, defect triage sessions, and UAT activities with business owners, SMEs, and operational teams.
Drive testing readiness and launch preparation, communicating risks, gaps, and outcomes while validating that all quality gates are met before recommending production deployment.
Advance quality maturity through continuous improvement, identifying opportunities to enhance processes, expand automation, improve tools, and elevate user experience in testing cycles.

Benefits

We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K.
Medical, dental, vision insurance that starts the first day of the month following start date.
Supplemental insurance such as critical illness and accidental injury.
Health care and dependent care flexible spending account options.
Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
Short-term and long-term disability coverage.
Voluntary life insurance (employee, spouse, dependent).
Paid time off
Retirement plan
Tuition reimbursement (based on eligibility).
Annual bonus program (based on eligibility, requirements and performance).