Quality Assurance Supervisor

Chimes•Baltimore, MD

About The Position

Essential Functions: Tracks all maintenance calls identified by Chimes and enters into Maximo daily Tracks janitorial work orders, analyses data and generates reports as required Collects data, identifies trends and interprets/analyzes data in weekly and monthly reporting to include tracking QC inspection results, , evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis results Trains staff on use of Restroom Alert and JAMS Complies with all Agency policies & procedures and follows contract specifications Handles duties with judgement, tact, and accuracy Utilizes an Android device and computer for data input and retrieval of information as required Sets up, handles, maintains, and forwards all paperwork and reports in a timely manner Maintains flow and output of work Maintains continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to concerns and provide information as required React immediately to custodial emergency situations Create, track, trend and analyze terminal use based on data furnished by MAA, direct observation or other data collected by Chimes Analyze reports and requests to determine action needed, recommends corrective action as required Act as QA Manager when QA Manager is unavailable Oversee and inspect the cleaning activities of the custodial staff assigned to a specific area of responsibility. Identify sub-standard cleaning procedures, processes and misuse of materials and assist in correcting any deficiencies found Provides assistance to visitors, coworkers and employees as needed Attends all meetings and in-service training and relates information to employees Passes and complies with CPR/first aid training and OSHA training Attends work regularly and follows assigned schedule Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and the public Maintains confidentiality Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA) Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA) Secondary Functions: Performs data analysis and develops reports upon MAA request Performs other duties as required Duties, responsibilities, and tasks may change at any time with or without notice

Requirements

Ability to work independently and collaboratively with others
Ability to communicate effectively with employees and MAA staff
Ability to follow instructions accurately
Ability to make decisions and solve problems
Ability to plan, implement, organize, and prioritize
Ability to be flexible and dedicated to quality and customer service
Ability to manage multiple tasks effectively
Ability to react immediately to emergency situations
Ability to read, write, and speak (communicate and relate information) English
Ability to type and use technology for completion of specified job duties
Ability to manipulate numbers
Ability to maintain and submit reports, logs, and other paperwork or electronic documents in a timely manner
Ability to understand and comply with safety procedures and environmental requirements
Ability to use and care for equipment properly
Ability to complete tasks in a timely manner with numerous interruptions
Ability to attend work regularly according to assigned schedule and company policies
Ability to work a flexible schedule as required including weekends and holidays
Ability to attend and participate in training and work related meetings
Ability to demonstrate integrity and ethical standards in job performance
Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
Ability to comply with all building, security, and company policies and procedures
Valid driver’s license from state of residence and ability to drive
License must have been valid for at least 3 years
If driving a 15 passenger van, must be at least 25 years old
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
Bachelor’s degree preferred
Valid CPR/FR certification preferred
Knowledge of typing, filing, and office procedures
Knowledge of electronic tracking systems such as MAXIMO, JAMS, Restroom Alert
Knowledge and ability to use Microsoft Word, Excel and Power Point
Minimum of two (2) years’ experience in managerial positions including administrative and supervisory oversight
Thorough knowledge of standard English, basic arithmetic, and modern office methods and equipment
Proficient in Microsoft Suite programs
High degree of skill in typing and computer utilization

Nice To Haves

Previous experience with Maximo, JAMS and Restroom Alert preferred
Previous experience in custodial operations preferred

Responsibilities

Tracks all maintenance calls identified by Chimes and enters into Maximo daily
Tracks janitorial work orders, analyses data and generates reports as required
Collects data, identifies trends and interprets/analyzes data in weekly and monthly reporting to include tracking QC inspection results, , evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis results
Trains staff on use of Restroom Alert and JAMS
Complies with all Agency policies & procedures and follows contract specifications
Handles duties with judgement, tact, and accuracy
Utilizes an Android device and computer for data input and retrieval of information as required
Sets up, handles, maintains, and forwards all paperwork and reports in a timely manner
Maintains flow and output of work
Maintains continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to concerns and provide information as required
React immediately to custodial emergency situations
Create, track, trend and analyze terminal use based on data furnished by MAA, direct observation or other data collected by Chimes
Analyze reports and requests to determine action needed, recommends corrective action as required
Act as QA Manager when QA Manager is unavailable
Oversee and inspect the cleaning activities of the custodial staff assigned to a specific area of responsibility.
Identify sub-standard cleaning procedures, processes and misuse of materials and assist in correcting any deficiencies found
Provides assistance to visitors, coworkers and employees as needed
Attends all meetings and in-service training and relates information to employees
Passes and complies with CPR/first aid training and OSHA training
Attends work regularly and follows assigned schedule
Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and the public
Maintains confidentiality
Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)
Performs data analysis and develops reports upon MAA request
Performs other duties as required