Quality Assurance Supervisor

Ada Brand•Chicago, IL

1d•$65,000 - $75,000

About The Position

The Quality Assurance Supervisor supports the overall quality, compliance, and performance improvement efforts of the Behavioral Health & Clinical Services (BHCS) Program. This role provides direct supervision and guidance to the Quality Assurance & Compliance Analyst, collaborates closely with the Training Coordinator, and offers expanded support to the Quality Assurance Manager. The Quality Assurance Supervisor is responsible for ensuring adherence to regulatory requirements, maintaining high documentation standards, facilitating training initiatives, supporting grievance processes, and monitoring productivity to promote service excellence. This position requires strong organizational skills, the ability to interpret data, and a commitment to fostering a culture of compliance and continuous improvement across multiple service sites.

Requirements

Bachelor’s degree in Social work, Psychology, Public Health, Business Administration, or related field.
3-5 years of quality assurance experience (required).
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experience in quality assurance, compliance monitoring, or data analysis.
Strong customer service, communication, and presentation skills.
Ability to prioritize multiple tasks, adapt quickly, and navigate complex environments.
Knowledge of quality assurance tools, terminology, and behavioral health documentation standards.
Excellent verbal and written communication skills.
Ability to work collaboratively with diverse teams and maintain professional relationships.
Strong problem-solving abilities and proactive approach to resolving challenges.
Ability and willingness to travel between program sites as needed.
Must possess a personal vehicle, valid driver’s license, acceptable motor vehicle report and proof of insurance.
Must pass Illinois DCFS background check, fingerprinting, and criminal background screening.
Ability to conceptualize and solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear.
The employee frequently is required to sit.
The employee is occasionally required to stand and walk.
The employee must lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Nice To Haves

Master’s degree

Responsibilities

Supervise and support the Quality Assurance & Compliance Analyst in conducting audits, documentation reviews, and compliance checks.
Monitor program operations to ensure adherence to Medicaid regulations, state requirements, and internal agency policies.
Conduct regular site audits and ensure high-quality service delivery through thorough documentation and note-fulfillment analysis.
Assist the Quality Assurance Manager with implementing corrective action plans and quality improvement strategies.
Manage ad hoc quality assignments as needed to support emerging program priorities.
Work collaboratively with the Training Coordinator to identify training needs based on audit findings, compliance trends, and staff performance data.
Co-develop training content and materials to support compliance, documentation improvement, and quality of care.
Facilitate or co-facilitate general BHCS training & onboarding, training sessions, refresher courses, and skill-building workshops to strengthen staff competencies.
Ensure training recommendations are aligned with quality assurance priorities and regulatory requirements.
Oversee the collection, organization, and interpretation of quality and productivity data.
Prepare clear, data-driven reports and presentations for leadership meetings and staff updates.
Identify patterns, potential risks, and opportunities for improvement using quantitative and qualitative data.
Support the Quality Assurance Manager in developing data dashboards and performance monitoring processes.
Assist in managing client and staff grievances, ensuring timely investigation, documentation, and resolution.
Maintain accurate logs, records, and follow-up documentation to ensure compliance with agency protocols.
Collaborate with supervisors and managers to address issues and implement corrective actions.
Monitor staff productivity metrics across the program and identify trends requiring intervention.
Provide supervisors with recommendations and tools to address performance deficits.
Support follow-up on corrective action plans to ensure sustained improvement.
Serve as a key liaison between program staff, leadership, the Training Coordinator, and the Quality Assurance Manager.
Conduct site visits to provide audit support, deliver training, assist staff with documentation needs, and reinforce quality initiatives.
Develop strong working relationships with site teams to encourage participation in quality improvement efforts.
Travel regularly to community-based program locations throughout Chicago.