Quality Assurance & Technical Support Manager (Senior)
About The Position
BAE Systems, a top-ten prime contractor to the U.S. Department of Defense, enables the U.S. government to transform data into intelligence and provides engineering, integration and sustainment support for critical military platforms and systems. Intelligence & Security provides services and products to the Department of Defense, the government, federal law enforcement officials, and troops deployed around the world. At BAE Systems, we promote a strong, collaborative culture and provide our employees with the tools, skills and training they need to succeed. We are all about trust, camaraderie, and a shared ambition to lead the world in defense technologies and national security services. We offer a flexible work environment to support the balance in your life and keep you performing at your best. Be a part of a company that is part of the community; driven to improve our future and protect our freedom. We are seeking an experienced Quality Assurance & Technical Support Manager to join our Project Management Office (PMO) team on a large technology-based contract supporting a key government customer. The primary work location for this position is at our customer site in Herndon, VA, with flexible work hours and occasional work from home opportunities. The successful candidate will have a strong technical background and business skills, with a minimum of 6 years of relevant work experience and a Bachelor's degree, or 4 years of experience with a Master's degree. The Quality Assurance & Technical Support Manager reports to the PMO Manager and will be responsible for ensuring the quality of program deliverables, providing technical support, and maintaining PMO processes and systems.
Requirements
- Bachelor's degree in a business or technical field
- Minimum 6 years of relevant work experience, or 4 years with a Master's degree
- Strong technical skills, including ability to configure and troubleshoot digital collaboration spaces
- Experience utilizing AI for content development
- Experience with Microsoft Teams, Confluence, SharePoint, and Jira
- Excellent communication and project management skills
- Ability to work independently and as part of a team
Nice To Haves
- Experience in a PMO or project management environment
- Certification in project management (e.g., PMP, Agile, etc.)
- Certification demonstrating proficiency in AI content creation and delivery
- Certification in Microsoft Teams, Confluence, SharePoint, or Jira
- Experience in industrial security protocols
Responsibilities
- Develop and configure PMO Teams sites by creating pages, adding content, and setting up features to meet the needs of PMO users
- Provide ongoing maintenance and support for PMO digital collaboration spaces, including troubleshooting issues and resolving technical problems
- Design and deliver a training curriculum that covers AI-powered content analysis, AI-generated content, and AI-driven content optimization to equip program managers with the knowledge and skills to effectively utilize AI to improve content delivery
- Provide guidance on best practices for using AI-powered tools and analytics to inform content strategy
- Serve as the designated PMO Hiring Manager for pipeline candidates
- Technical resume review and evaluation
- Participate in technical interview panels
- Coordinate logistics for PMO-hosted meetings on customer site
- Lead process improvements; oversee and contribute to PMO-led Standard Operating Procedures (SOPs)
- Oversee quality assurance of Program Monthly Reviews, Program Performance Reviews, Executive Summaries, and other contract deliverables
- Oversee PMO delivery timelines to ensure due dates are met
- Support Chief Engineer with monthly Risk Review and Communities of Practice efforts
- Serve as a backup to the contract Security Officer for select duties
- Other duties as assigned
Benefits
- health, dental, and vision insurance
- health savings accounts
- a 401(k) savings plan
- disability coverage
- life and accident insurance
- employee assistance program
- a legal plan
- discounts on things like home, auto, and pet insurance
- paid time off
- paid holidays
- paid parental, military, bereavement, and any applicable federal and state sick leave
- Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards
- Other incentives may be available based on position level and/or job specifics.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
