Quality Auditor

ManhattanLife Insurance & Annuity Company • Louisville, KY

6h • Onsite

About The Position

We are seeking a Quality Auditor for our Louisville, Kentucky office. This position is responsible for providing Quality Assurance support for internal Operations. Operational processes must be reviewed for accuracy to ensure adherence to process and for quality output for our customers and internal partners.

Requirements

• College degree or combination of experience, education and/or training in QA and Auditing processes.
• SharePoint
• Math/Premium calculations
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Auditing and Metrics Reporting
• Ability to Navigate Different File Types: Spreadsheet, CSV, XML, Flat File
• Usability / Human Interface experience

Nice To Haves

• Insurance knowledge and experience is a plus.

Responsibilities

• Audits internal paperwork and documentation as it transitions between departments.
• Data information Audits pertaining to set up of group specifications, billing, and/or enrollment.
• Audits output of group/customer-facing documents: Group Build Policy/Certificate Enrollment Billing Account Structure Applications and Enrollment Forms
• Manage all Audits, reports discrepancies to case builder or leader; regression test corrections when provided.
• Audits Group Setup build in administration system called FIMMAS.
• Audits Billing transactions.
• Audits Enrollment transaction.
• Audits inbound and outbound report configurations.
• Maintains Metrics on: Departmental Key Performance Indicators
• Assist Management in assessing and documenting process improvement areas based on quality review.
• Provides other Quality Assurance duties as needed by department.

Benefits

• ManhattanLife offers attractive employee benefits starting day one, including immediate coverage under our health, dental and vision plans.
• We offer flexible schedules, including shortened hours on Fridays, company-wide events, professional development (LOMA testing) and a company-wide wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level