Quality & Claims Supervisor

Ford • Dearborn, MI

13h

About The Position

Meet and exceed NAVL Claims and Quality objectives by facilitating and influencing improvement in all areas of the Vehicle Shipping process Responsible for the adjudication and collection of all vehicle damage claims Upgrade the current claims charts and trend data using the latest in analytics to create an intuitive system allowing for ad hoc queries for NAVL and T-Force operations teams to identify and focus on problem areas in real-time Lead day to day oversight and improve vehicle claims collections: reducing aged claims, reduce the number of uncollectable claims, and improve speed of recovery. Improve Carhaul, Rail, and Ocean shipment quality to Best-in-World Damage-Free Shipping levels Drive improvements in the In-transit Repair process to reduce the dwell time from Damage Identification to Repair to Final Delivery Complete annual MCRP and evidence book for transportation damage claims area Oversee monthly VASCOR account reconciliations and audits with Finance Perform Vehicle Load Tests for Rail, Convoy, and other modes of transport to ensure quality loading capability Lead NAVL/T-Force teams' efforts, actions, and projects to reduce damage claims Engage Plant Quality and Production teams to cut-off repetitive damage coming through the 400-gate Lead and establish quality review meetings with various carrier/supplier partners; focus on high hurts based on the data. Attend and provide leadership in multiple industry-wide organizations in the Vehicle Logistics and Damage Prevention arena; i.e., VEQ, AIAG, AHAA, MUAR, AAR DP&FCC, AAR Special Equip., etc. Update Global and MP&L Scorecards, monthly Lead & oversee the DeGould Dealer Inspection App with a focus on usage by final-destination and continuous enhancements with the system Evolve vehicle inspection processes used at origin & destination Lead damage prevention efforts & regular inspections, with a significant focus on origin loading and securement processes Resolve issues arising related to vehicle delivery problems primarily surround dealer & carrier disputes Disposition of non-saleable as new (NSAN) vehicles As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, and prescription drug coverage Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members, and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year's Day Paid time off and the option to purchase additional vacation time.

Requirements

• Associates Degree or equivalent technical aptitude
• Ability to work independently and make decisions with minimal supervision
• Ability to lead cross-functional groups to resolve concerns
• Strong written and oral communication skills: you will be speaking or presenting to Senior Ford Leadership
• High level of analytical skills to trend Claims/Quality data and take appropriate actions
• Ability to handle complex issues and multi-tasking
• Proficiency in use of Outlook, Excel and PowerPoint.
• Understand the concept and principals surrounding Business Objects, SharePoint, Access, Alteryx, RPA programs

Nice To Haves

• Bachelor Degree or equivalent technical aptitude

Responsibilities

• Meet and exceed NAVL Claims and Quality objectives by facilitating and influencing improvement in all areas of the Vehicle Shipping process
• Responsible for the adjudication and collection of all vehicle damage claims
• Upgrade the current claims charts and trend data using the latest in analytics to create an intuitive system allowing for ad hoc queries for NAVL and T-Force operations teams to identify and focus on problem areas in real-time
• Lead day to day oversight and improve vehicle claims collections: reducing aged claims, reduce the number of uncollectable claims, and improve speed of recovery.
• Improve Carhaul, Rail, and Ocean shipment quality to Best-in-World Damage-Free Shipping levels
• Drive improvements in the In-transit Repair process to reduce the dwell time from Damage Identification to Repair to Final Delivery
• Complete annual MCRP and evidence book for transportation damage claims area
• Oversee monthly VASCOR account reconciliations and audits with Finance
• Perform Vehicle Load Tests for Rail, Convoy, and other modes of transport to ensure quality loading capability
• Lead NAVL/T-Force teams' efforts, actions, and projects to reduce damage claims
• Engage Plant Quality and Production teams to cut-off repetitive damage coming through the 400-gate
• Lead and establish quality review meetings with various carrier/supplier partners; focus on high hurts based on the data.
• Attend and provide leadership in multiple industry-wide organizations in the Vehicle Logistics and Damage Prevention arena; i.e., VEQ, AIAG, AHAA, MUAR, AAR DP&FCC, AAR Special Equip., etc.
• Update Global and MP&L Scorecards, monthly
• Lead & oversee the DeGould Dealer Inspection App with a focus on usage by final-destination and continuous enhancements with the system
• Evolve vehicle inspection processes used at origin & destination
• Lead damage prevention efforts & regular inspections, with a significant focus on origin loading and securement processes
• Resolve issues arising related to vehicle delivery problems primarily surround dealer & carrier disputes
• Disposition of non-saleable as new (NSAN) vehicles

Benefits

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree