Quality Control Specialist

Commonwealth of Massachusetts • Boston, MA

1d • $42,500 • Onsite

About The Position

The Secretary of State is seeking candidates for a Quality Control Specialist in the Public Room of the Corporations Division. This position is the first point of contact for members of the public. This position is responsible for helping the public navigate the services offered within the Division. The position also assists the Floor Manager with the quality control of both filings made in-person and those made electronically. In addition, this position will also be cross-trained on other positions within the Division, when needed.

Requirements

• Minimum of one (1) of college, preferred. Or enrolled in college.
• Previous clerical experience.
• Ability to accurately type at least 40 words per minute.
• Working knowledge of Microsoft Word.
• Familiarity with computer applications.
• Ability to work cooperatively with co-workers and interact well with the general public.
• Excellent communication skills.
• Ability to deal with repetition.
• Exhibit a strong attention to detail.
• Ability to multi-task.
• Must be able to work onsite 8:45am to 5pm Monday thru Friday.

Nice To Haves

• Previous filing experience helpful.

Responsibilities

• Certify business entity documents ordered online, through the mail and in person.
• Navigate the Corporations Division website to research corporate records.
• Search for corporate records using microfilm/microfiche.
• Scan daily filings and quality control filings received digitally.
• Answer general questions from the public and satellite offices.
• Understand business records filed with the Corporations Division.
• Assist the general public in person or on the phone.

Benefits

• 75% state paid medical insurance premium
• Reasonable Dental and Vision Plans
• Flexible Spending Account and Dependent Care Assistance programs
• Low cost basic and optional life insurance
• Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
• 12 paid holidays per year and Sick, Vacation, and Personal Time
• Tuition benefits for employee at state colleges and universities
• Short-Term Disability and Extended Illness program participation options
• Incentive-based Wellness Programs
• Professional Development and Continuing Education opportunities
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree