Quality Director

Ad-Tech Industries • Watertown, WI

10d • Onsite

About The Position

The Quality Director is responsible for leading and managing all quality-related programs to ensure that the customer is always the first priority. This role ensures that all products, services, and processes meet or exceed customer, regulatory, and internal quality standards. The Quality Director works closely with management and employees at all levels to promote a culture of quality, accountability, and continuous improvement throughout the organization.

Requirements

• Ability to read, analyze, and interpret complex quality documents, specifications, procedures, and regulatory requirements.
• Ability to respond effectively to sensitive customer inquiries, complaints, and quality concerns.
• Strong reasoning ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to calculate figures such as percentages, proportions, area, volume, and apply basic algebra and geometry concepts.
• Excellent written and verbal communication skills with the ability to make presentations to management, customers, and external organizations.
• Proficient computer skills, including Microsoft Word and Excel, for report writing, data analysis, and spreadsheet maintenance.
• Ability to manage multiple priorities while maintaining a high level of attention to detail.
• Ability to communicate professionally with customers, employees, and management.
• High school diploma required.
• Ability to work directly with all members of management and the workforce.
• Demonstrated ability to conduct audits, investigations, and inspections to ensure compliance with company quality programs and procedures.
• Ability to represent the company in quality-related meetings with customers, vendors, and external organizations.
• Travel as required to support quality initiatives; must be able to legally operate a motor vehicle in all weather conditions.

Nice To Haves

• Associate's degree in General Business, Quality, or a related field preferred, or a minimum of five (5) years of equivalent experience in a related field.
• Bachelor's degree in Business or a related field preferred.

Responsibilities

• Develop, implement, and maintain quality systems, policies, and procedures.
• Lead internal audits, investigations, and corrective actions to ensure compliance with quality standards.
• Monitor and analyze quality data to identify trends and drive continuous improvement initiatives.
• Address customer complaints and quality concerns promptly and professionally.
• Prepare and present quality reports to management as required.
• Ensure employees understand and support quality expectations and customer requirements.
• Coordinate with operations, engineering, and management to resolve quality issues.
• Represent the company in customer audits, quality meetings, and external quality-related activities.
• Ensure all quality activities align with company goals, customer requirements, and regulatory standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED