Quality Improvement & Data Systems Manager

Lantern Community Services Inc • New York, NY

55d • $70,000 - $90,000 • Onsite

About The Position

The Quality Improvement & Data Systems Manager supports agency-wide quality assurance, performance improvement, and data systems across Supportive Housing and Shelter programs. This role ensures regulatory compliance, data integrity, and strong program outcomes through audits, analysis, and staff support.

Requirements

• Bachelor’s degree required.
• Minimum of three years of experience in quality improvement, program evaluation, data reporting, or human services operations.
• Proficiency in Microsoft Office Suite, including intermediate Excel skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to travel within the five boroughs of New York City.

Nice To Haves

• Experience working with vulnerable or at-risk populations.
• Experience using HMIS and other human services data systems.
• Experience working with NYC, NYS, or federal government agencies.

Responsibilities

• Conduct internal quality assurance and compliance audits across Supportive Housing and Shelter programs.
• Support preparation for external audits, evaluations, and site visits.
• Develop, implement, and monitor quality improvement plans with program staff.
• Analyze program data to identify trends, gaps, and opportunities for improvement.
• Administer and support agency and funder data systems, including reporting and dashboards.
• Ensure data integrity through routine audits, chart reviews, and quality checks.
• Provide onboarding, training, and ongoing technical assistance on data systems.
• Collaborate with leadership on performance dashboards, evaluations, and strategic initiatives.
• Conduct routine site visits to support compliance and program effectiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager