Quality Intern

Professional Case Management

1d • $26,000 - $26,000

About The Position

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career! The Quality Intern will support multiple initiatives within the Quality department aimed at strengthening compliance, improving operational efficiency, and enhancing overall quality system performance. This role will assist in advancing key departmental projects, ensuring timely completion of deliverables, and supporting routine quality operations. The intern will create current and future state process maps, document operational pain points, handoff delays and redundancies, and assist with drafting or revising SOPs and Work Instructions (WIs) under guidance.

Requirements

• Currently enrolled in a college or university program
• Pursuing studies in Quality Management, Life Sciences, Public Health, Business, Operations, or a related field
• Strong analytical, organizational, and documentation skills
• Ability to work independently and collaboratively with cross functional teams
• Effective written and verbal communication skills
• Detail oriented, dependable, and capable of following established procedures
• Interest in quality systems, risk assessment, and process improvement
• Proactive, flexible, and eager to learn

Responsibilities

• Assist with revising audit checklists, templates, and standard forms (Audit Toolbox)
• Capture meeting minutes and clearly document action items, owners, and due dates
• Create process maps that illustrate current workflows and future state recommendations
• Identify pain points, workflow inefficiencies, handoff delays, and redundancies
• Support drafting or revising SOPs/WIs under guidance to reflect updated workflows
• Support revision of CAPA forms, tools, and related process flows
• Assist with routine quality operations as needed

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed