Quality Lead

Scale AI•San Francisco, CA

5h•$104,000 - $130,000

About The Position

Scale is looking for a Quality Lead to ensure top-tier data quality across our Generative AI programs. In this role, you will partner directly with Scale’s Delivery teams to ensure that the Quality Team’s core operation runs smoothly and that only high-quality data is delivered to our customers.

Requirements

A Bachelor’s degree in Computer Science, Engineering, Operations, or a related field.
2+ years improving operational/technical processes.
Strong analytical and problem-solving skills (particularly in SQL and Google Sheets / Excel) with attention to detail.
Experience building systems and processes
A hands-on background in product management, software development, or top-tier management consulting.
Proven experience taking initiative in cross-functional technical environments.

Nice To Haves

Master’s degree in Computer Science, Engineering, Operations, or a related field.
A hands-on background in quality assurance
Experience in AI/ML services.
Experience in a fast-growing, less-structured startup environment.
Experience building teams from the ground up.

Responsibilities

Lead and develop teams of quality control auditors.
Partner with delivery teams to interpret and improve customer requirements.
Oversee day-to-day operations, including workload allocation and reporting insights.
Establish and uphold scalable best practices.
Drive initiatives that improve quality, efficiency, and customer satisfaction.