Quality Management Specialist - Child Welfare

Kids Central•Wildwood, FL

About The Position

The Quality Management (QM) Specialist utilizes knowledge of the FL child welfare system, critical thinking/assessment skills and leadership experience, to effectively develop, manage and perform quality improvement activities, to support partners in improving quality of programs, services, and engagement.

Requirements

Minimum bachelor’s degree required. Preferred in social/human services/behavioral sciences or related field.
At least one year of Florida child welfare/case management and/or Florida child protective investigations work experience required (two to four years of experience preferred).
Must successfully clear Level II Background Screen.
Must possess an acceptable driving record and have reliable transportation.
Must have in-depth understanding/knowledge of Florida’s Child Welfare/Case Management System.
Demonstrate proven and successful people engagement skills, and effectively support and work within the QM Team, and all other partners including case management, DCF and all levels of management.
Proficient in use and navigation of the Florida Safe Families Network (FSFN). Knowledge of or ability to become proficient in use of Mindshare and other technology as requested.
Ability to work independently and as part of a team in a fast-paced environment.
Proficient in the use/knowledge of Microsoft Office Suite, including Word, Outlook, Excel and Power Point.
Excellent written and oral communication skills. Comfort presenting/training in person and via virtual platforms.
Ability to work, general, business hours/days, such as Monday – Friday, 8a – 5p and other flexible hours as requested. Occasional travel for conferences, training, meetings, partner engagement activities required.
Utilize organizational/flexibility/adaptability skills to manage changing priorities and activities, effectively & comfortably, assuring timely and qualitative completion of assignments.

Nice To Haves

Applicants with supervisory experience and bilingual speaking (Spanish) are encouraged to apply.
Child welfare certification preferred. Be willing to achieve Quality Review/Child Welfare, certification, if required.

Responsibilities

Perform case record(s) reviews, including creating/updating review tools, guides, compiling data roll-ups/written summaries and communicating results to management and partners.
Perform review(s) of high-profile cases, write comprehensive reports. Engage with case management to address immediate child safety concern(s).
Create and lead quality improvement and other projects such as creating materials/presentations.
Collaborate with various departments, to provide guidance, coaching, training, to case management staff & other partners, present at meetings/conduct trainings and clinics.
Establish/maintain and participate in positive partnerships/interactions with the Department of Children and Families (DCF)/Office of Quality Innovation (OQI), case management and others. Participate in co-reviews with DCF – OQI.
Perform Automated Accountability Review and Response Tool (AARRT) reviews using Mindshare.
Participate in writing/updating of policies/procedures, newsletters/reports, create/analyze data, annual schedules, presentations, and other activities. Maintain knowledge of contract measures/goals/results-oriented accountability.
Lead/manage assigned QM projects/tasks/area(s). Participate in Council on Accreditation (COA) activities.
Participate in ongoing professional development. Attend/participate in Kids Central events/meetings/activities.
Other duties as assigned.